Competent Automobiles Company Ltd
Website:
competent-maruti.com
Job details:
Company Description COMPETENT AUTOMOBILES CO LTD is a retail automotive company headquartered at Competent House, Connaught Place, New Delhi, India. The organization operates multiple locations and focuses on delivering reliable vehicle sales and after-sales services. It emphasizes customer satisfaction, transparent processes, and long-term relationships with buyers. Team members are encouraged to contribute to efficient operations and a positive customer experience, with opportunities to grow in a dynamic retail environment.
Role Description The 6 Relational Manager role is a full-time, on-site position based at the Bahadurgarh location. This role focuses on building and maintaining strong relationships with customers, understanding their needs, and ensuring a high level of satisfaction throughout the sales and service lifecycle. Daily responsibilities include managing customer interactions, resolving queries and concerns, coordinating with sales and service teams, and maintaining accurate records of customer engagement. The Relational Manager is expected to follow company processes, support promotional activities, and provide regular feedback to management to improve customer experience. The position requires active collaboration with colleagues on-site to ensure smooth operations and consistent service standards.
Qualifications
- Strong customer relationship management capabilities, with the ability to handle inquiries, feedback, and conflict resolution professionally.
- Solid communication and interpersonal skills to engage with customers and internal teams clearly and respectfully.
- Basic proficiency in using computers and CRM or customer databases to document and track interactions and follow-ups.
- Organizational and time-management skills to manage multiple customer cases, prioritize tasks, and meet deadlines.
- Prior experience in retail, automotive sales, or customer service roles is preferred.
- Ability to work on-site in Bahadurgarh, collaborate with diverse teams, and adapt to a fast-paced environment.
- Minimum educational qualification of a high school diploma; a graduate degree in business, commerce, or a related field is an advantage.
- Commitment to ethical practices, respect for all customers and colleagues, and adherence to company policies and procedures.
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