BASF
Website:
pharma.basf.com
Company:
https://www.linkedin.com/company/basf
Seniority: Not Applicable
Industries: Chemical Manufacturing and Plastics Manufacturing
Job details:
We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.
We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.
Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities .
Objectives of the Position
- To manage the supply chain processes associated with “Order to Cash” (O2C) cycle to achieve customer satisfaction, and to comply with BASF Group rules & regulations, and the accounting standards. To perform the Customer Service activities to ensure deliveries and invoicing to customers
M
ain Areas of Responsibilities and Key Activities
- Perform Sales and Delivery Order Management tasks.
- Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
- Support Credit Management, Billing and Accounts Receivable Follow-up
- Manage Master Data maintenance process to ensure effective order management
- Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions
- Provide order status report and monitor customers’ order placement against sales forecast
- Capture market intelligence from daily interaction with customers and share with the business as appropriate
Job Skills:
- Good communication skills
- Well versed with SAP Order To Cash (OTC) processes
- Good understanding of the products/services of relevant business segments
- Good knowledge of the business processes
- Service excellence competencies
- Ability to collaborate within and outside the team for servicing the customers
Job Requirements
- Graduate in any stream, MBA / PGDM preferred
- Certification on Supply Chain like APICS etc. will be an added advantage
- More than 5 years’ experience in customer service / supply chain / sales / controlling
- SAP, MS Office advance level.
Click on Apply to know more.
