Cargosol
Website:
cargosol.com
Job details:
Job summary
At Cargosol, we believe in delivering seamless logistics solutions with professionalism, speed, and customer commitment. We are looking for a dynamic and detail-oriented professional to join our Import Customer Service team..
Key Responsibilities
• Handling import shipment coordination from booking till shipment completion.
• Preparing and sending competitive rate quotations to customers and overseas agents.
• Negotiating freight and local charges with carriers, overseas agents, transporters, and vendors.
• Coordinating shipment bookings and operational processing with overseas agents.
• Sending timely pre-alerts and shipment updates to customers.
• Maintaining DSR (Daily Status Report) and shipment tracking records.
• Coordinating with CHA, transport division, shipping lines, and local vendors for smooth shipment movement.
• Following up on shipment arrivals, clearance status, and transportation arrangements.
• Ensuring proper documentation and operational compliance.
• Maintaining professional communication with customers, agents, and internal departments.
Desired Candidate Profile:
• 2–3 years of experience in Import Customer Service within the freight forwarding / logistics industry.
• Good understanding of import operations and shipment handling.
• Knowledge of Incoterms and shipping documentation.
• Strong coordination, negotiation, and communication skills.
• Ability to handle multiple shipments and priorities efficiently.
• Proficiency in MS Office and email communication.
• Graduate in Logistics, Supply Chain, Commerce, or related field preferred.
• Experience working on freight forwarding software / ERP systems will be an added advantage.
Preferred Competencies:
• Strong customer service orientation.
• Ability to work under operational timelines and pressure.
• Good problem-solving and follow-up skills.
• Positive attitude and team collaboration mindset.
Location:
Mumbai
Industry:
Freight Forwarding / Logistics / Supply Chain
Employment Type:
Full-Time
Shortlisted candidates will only be contacted.
Interested candidate may send in their profiles on resume@cargosol.com
Click on Apply to know more.