- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
Required skills
- communication skills
- customer service
- Outlook
- SAP
- ERP
About the role
Celox Shipping - Global Freight Forwarding
Website:
celoxship.com
Job details:
- Prepare accurate quotations for Customers and respond to RFQs.
- Coordinate internally with each department to support customer
- Maintain business relationships with new customers to obtain new business opportunities/upsell. Act as a backup for Sales Executives and assume customer responsibility from them.
- Take bookings from customers and place bookings with the shipping lines / airlines / co-loaders.
- Coordinate with the transporter for container pickup, stuffing, and port movement.
- Prepare and check shipping documents - Shipping Bill, Carting Order, Form 13, SDF, VGM, HBL/MBL, AWB.
- Coordinate with CHA/Customs Broker for customs clearance and timely filing.
- Follow up for stuffing confirmation, SOB, and vessel sailing details.
- Update shipment status in the ERP / CargoWise / internal system.
- Act as the primary point of contact for assigned customers for all their export shipments. Act as a single point of contact for the customer on-board.
- Provide timely shipment status, vessel schedules, and pre-alerts to customers and overseas agents.
- Handle customer queries, complaints, and exceptions proactively and professionally.
- Send daily/weekly shipment reports and trackers to customers.
- Coordinate with origin and destination offices for smooth delivery and issue resolution.
- Liaise with shipping lines, airlines, transporters, CFS, CHA, and overseas partners.
- Ensure SOPs are followed for each customer account.
- Ensure all costs are entered correctly in the system to avoid revenue leakage.
- Support invoicing team for timely and accurate billing.
- preferred 3-4 years of experience in Export Ops + Customer Service in a freight forwarding company
- Good knowledge of export documentation, Incoterms 2020, and shipping process
- Hands-on experience with CargoWise, SAP, or any Freight Management System
- Excellent communication skills - Email and PhoneStrong follow-up, multi-tasking, and problem-solving ability
- Proficient in MS Excel and MS Outlook
- Customer query response time < 2 hours
- Documentation accuracy > 98%
- Customer Satisfaction (CSAT) score
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