Kerala Vision Broadband Limited
Website:
keralavisionisp.com
Company:
https://www.linkedin.com/company/keralavisionisp
Seniority: Mid-Senior level
Industries: Telecommunications and Information Services
Job details:
Job Title: Sr. NOC Manager – ISP NOC & Datacenter Operations
Department: Datacentre and Network Operating Centre
Location: Thrissur
Employment Type: Full-Time
Experience Level: 15+ Years (Senior / Leadership)
Role Overview:
We are seeking an accomplished and technically proficient Senior NOC Manager to lead our primary ISP backbone network infrastructure, including upstream and downstream connectivity, data center core Internet, and intranet infrastructure. The ideal candidate will have a strong leadership background in managing Tier-1 / Tier-2 ISP infrastructure and possess in-depth, hands-on experience with ISP routing and switching, transport, access, and SD-WAN technologies. The candidate should also have deep expertise in Internet routing and access technologies, including BGP (eBGP & iBGP), MPLS, BNG, GPON / XGPON, ONT, and OLT systems.
You will be responsible for overseeing the architecture, implementation, optimization, and security of the ISP’s core services, scaling the core and access networks, and ensuring maximum uptime, performance, and security. You will also ensure that the network infrastructure effectively supports business growth, performance, and reliability objectives.
The candidate should have proven experience in the design, implementation, and management of ISP core infrastructure.
Key Responsibilities:
- Team Management Responsibilities
- Lead, mentor, and manage NOC, core network, access network, and field technical teams to ensure high operational efficiency and service quality.
- Define roles, responsibilities, and escalation matrices for all technical teams.
- Ensure 24x7 NOC operations, including shift planning, on-call rotations, and resource availability.
- Set technical KPIs, SLAs, and performance metrics for teams and monitor adherence.
- Conduct regular technical reviews, audits, and performance evaluations of team members.
- Identify skill gaps and plan technical training, certifications, and knowledge transfer sessions.
- Enforce standard operating procedures (SOPs), change management processes, and documentation standards.
- Drive a culture of accountability, transparency, and operational discipline within the technical teams.
- Review and approve network changes, configurations, and deployments to ensure stability and compliance.
- Coordinate between NOC, field operations, vendors, and upstream providers for efficient issue resolution.
- Lead incident management, root cause analysis (RCA), and preventive action planning for major outages.
- Ensure proper handover, documentation, and knowledge sharing across teams and shifts.
- Support management with technical reports, capacity planning, and manpower planning inputs.
- Network Architecture & Planning
- Lead the planning and execution of network expansion projects in alignment with business goals.
- Architect and optimize BGP peering, route reflectors, prefix filtering, and traffic engineering policies.
- Design and maintain MPLS Layer 2 and Layer 3 VPNs, ensuring optimal traffic segmentation and QoS policies.
- Lead network automation efforts for provisioning, monitoring, and configuration management.
- Datacenter & Core Network Leadership
- Lead all technical operations of the primary ISP datacenter, ensuring high availability, fault tolerance, and scalability of infrastructure.
- Plan and implement the physical and logical design of network infrastructure including rack layout, cabling, power, cooling, and redundancy.
- Oversee all physical and logical network infrastructure within the main datacenter including routers, switches, firewalls, load balancers, and fiber optic connectivity.
- Manage data center layout, power, cooling, and physical security in accordance with international standards (e.g., TIA-942, ISO 27001).
- IP Core & Routing Architecture (BGP/MPLS)
- Architect and maintain advanced BGP peering policies with upstream providers, IXPs, and CDN nodes for optimal route selection and traffic engineering.
- Design and manage MPLS Layer 2/3 VPNs, traffic segmentation, and QoS enforcement across the backbone.
- Maintain robust route-reflector topologies and redundancy plans in accordance with industry best practices.
- Oversee network convergence, route dampening, flap detection, and prefix filtering.
- Subscriber Management (BNG)
- Oversee and optimize BNG systems (Broadband Network Gateways) for PPPoE, DHCP, NAT, dynamic IP assignment, and AAA (RADIUS/TACACS) integration.
- Implement traffic shaping, policy-based routing, and per-user QoS profiles.
- Ensure seamless integration with OSS/BSS platforms and subscriber provisioning systems.
- Configure and manage BNG systems for IP address management, session control, authentication (RADIUS/AAA), QoS, and traffic shaping.
- Oversee dynamic IP assignment, PPPoE, DHCP, and NAT configurations on BNG routers.
- Access Network Management (GPON, ONT, OLT)
- Design, Supervise, optimize and maintain GPON network deployments and access networks, including provisioning, monitoring, and troubleshooting of OLT/ONT systems from vendors such as Huawei, ZTE, Nokia, etc.
- Manage integration with BNG and aggregation layers to ensure efficient service delivery to subscribers.
- Define service profiles, VLAN tagging (TR-069, TR-101), and optical parameters (TX/RX, LOS, etc.) monitoring.
- Monitor performance and reliability of customer access networks and troubleshoot GPON-related issues.
- Ensure interoperability between GPON systems and BNG (Broadband Network Gateway) platforms for subscriber management.
- SD-WAN & Edge Connectivity
- Lead design and deployment of SD-WAN technologies for enterprise customer connectivity and service delivery.
- Integrate SD-WAN with MPLS/IPSec backbones, including high availability, path selection, and real-time failover strategies.
- Support Zero Touch Provisioning (ZTP) and centralized orchestration using SD-WAN controllers.
- Monitoring, Automation & Performance Management
- Implement robust NMS tools (Zabbix, Cacti, Nagios, LibreNMS, Prometheus, Grafana, Etc.) for end-to-end visibility of all infrastructure.
- Automate configuration management using Ansible, Python, Netconf/YANG, and scripting tools.
- Monitor network KPIs (latency, jitter, packet loss) and enforce SLA compliance.
- Generate periodic reports on network health, usage statistics, incident reports, and capacity planning.
- Ensure 24x7 availability of critical services through structured NOC operations.
- Security, Compliance & Risk Management
- Ensure infrastructure compliance with local and international standards (ISO 27001, GDPR, LI).
- Enforce perimeter and internal security using ACLs, firewalls, IDS/IPS, and DDoS mitigation.
- Conduct regular risk assessments and implement network segmentation and access control.
- Ensure all systems are hardened and patched regularly to prevent unauthorized access and service disruption.
- Implement DDoS mitigation strategies and monitor for anomalies in traffic behaviour.
- Comply with local and international regulations on data protection and lawful interception (LI).
- Leadership & Stakeholder Management
- Lead a team of network and system engineers, NOC personnel, and support staff.
- Collaborate with cross-functional teams including product, customer service, and enterprise sales to deliver solutions.
- Manage vendor relationships, hardware lifecycle, licensing, and service-level agreements (SLAs).
- Participate in regulatory audits and ensure lawful interception (LI) infrastructure readiness.
- Lead, mentor, and grow a team of network engineers and support staff.
- Collaborate with vendors for procurement, support, and escalation of network hardware and software issues.
- Conduct technical training sessions for junior engineers on network technologies and best practices.
- Required Technical Skills:
Technology
Expertise Level
- BGP (iBGP/eBGP, Peering, Policy Control, route policies, filtering, peering, traffic engineering)
Expert
- MPLS (LDP, RSVP, TE, VPNv4/v6, Layer 2/3 VPNs)
Expert
- BNG (Broadband Network Gateway - PPPoE, DHCP, RADIUS) - Subscriber management, IP pool design, PPPoE/DHCP, AAA and QoS enforcement.
Advanced
- GPON/OLT/ONT Systems : Deployment, provisioning, and troubleshooting (Huawei, Netlink, GX, PPC, ZTE, Nokia)
Advanced
- SD-WAN (Cisco Viptela, Fortinet, Versa, etc.)
Advanced
- IP Routing/Switching (OSPF, IS-IS, VLANs, STP, VRRP, HSRP)
Advanced
- Firewall & Security (IPTables, ACLs, DDoS Mitigation)
Intermediate
- Network Monitoring (Zabbix, Grafana, NetFlow, SNMP)
Proficient
- Automation (Ansible, Python, Bash, REST APIs)
Proficient
Qualifications & Experience:
- Bachelor’s/Master’s degree in Telecommunications, Computer Science, Electrical Engineering or related field
- Minimum 15+ years of relevant ISP/telecom industry experience with at least 10 years in a senior leadership role.
- Certifications (any of the following highly preferred):
- CCIE-SP, JNCIE-SP, MEF-CECP
- HCIE, NRS II, SD-WAN Specialist (Cisco/Fortinet/VMware)
- ITIL, ISO 27001, or PMP (optional but valued)
Soft Skills & Attributes:
- Strong leadership, decision-making, and team-building capabilities.
- Excellent communication and presentation skills, with the ability to engage effectively with both executive and technical stakeholders.
- Strong analytical thinking and a proactive problem-solving mindset.
- Proven ability to perform effectively in high-pressure environments, including 24x7 operational setups.
- Strong technical documentation and reporting skills.
- Demonstrated ability to train, mentor, and upskill junior and mid-level team members, enabling their progression to senior technical roles.
KPIs / Success Metrics:
- Core Network Uptime (Target: 99.999%)
- MTTR (Mean Time to Repair) for Major Outages
- SLA Fulfilment Rate
- Network capacity utilization and forecast accuracy
- Reduction in Network Incidents / Recurring Issues
- Successful On-time Project Deliveries (expansions, upgrades)
- NOC & Field Team Productivity and Response Time
- Customer Satisfaction Index (CSAT/NPS for service quality)
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