Pineswift Technologies
Website:
pineswift.com
Company:
https://www.linkedin.com/company/pineswift
Seniority: Not Applicable
Industries: Software Development
Job details:
We are looking to hire an AIOps Lead.
The leader will be responsible for making IT Operations
highly automated, predictive, self-healing, and less dependent on human support by using
AIOps, Agentic AI, automation, observability, DevOps and SRE practices.
Core Responsibilities
AI & Autonomous IT Strategy: Define and implement the organization's AIOps and Autonomous Operations strategy.Service Improvement: Continuously improve availability, reliability, performance, and quality of IT services across applications and infrastructure.Automation: Automate incident detection, diagnosis, routing, remediation, and resolution.L1/L2 Support Transformation: Target 100% elimination of L1 support and 50% reduction in L2 support effort through AI and automation.Self-Healing IT: Build systems that can automatically detect problems and fix them without human intervention.AIOps & Observability: Implement AI-driven monitoring, anomaly detection, predictive analytics, and closed-loop automation.Modernization: Drive adoption of Cloud, Kubernetes, DevOps, SRE, CI/CD, Infrastructure-as-Code and DevSecOps.ITSM Automation: Automate Incident, Problem and Change Management using AI agents, playbooks and conversational AI.Performance Targets: Improve operational metrics such as MTTD <5 minutes and MTTR <1 hour.
Vendor & Stakeholder Management: Manage strategic technology vendors and work closely with Cybersecurity, Architecture, Product and Engineering teams.AI Adoption: Identify high-value AI use cases, conduct workshops, enable IT teams, and ensure AI solutions deliver measurable business value.
Click on Apply to know more.
