Applicantz
Website:
applicantz.com
Company:
https://www.linkedin.com/company/applicantz-com
Seniority: Associate
Industries: Software Development
Job details:
We are looking for an Enterprise Renewals Specialist to manage the end-to-end renewal lifecycle for enterprise customers. This role is ideal for professionals with experience in renewals, sales operations, customer retention, and enterprise account management.
You will work closely with Sales, Customer Success, Deal Desk, Legal, and Procurement teams to ensure timely renewals, maximize customer retention, and identify opportunities for account growth. The ideal candidate is highly organized, customer-focused, and thrives in a collaborative, fast-paced environment.
Key Responsibilities
- Own and manage the complete renewal process for assigned enterprise accounts from planning through execution.
- Partner with Account Executives to develop renewal strategies, maintain forecast accuracy, and mitigate renewal risks.
- Drive customer retention by ensuring timely, accurate, and seamless renewal experiences.
- Collaborate with Customer Success teams to understand customer health, product adoption, and potential renewal blockers.
- Support complex enterprise agreement renewals by coordinating with procurement, legal, and deal support teams.
- Identify opportunities for incremental growth and seat expansion during the renewal process.
- Maintain accurate renewal forecasts, pipeline updates, and CRM records.
- Proactively monitor upcoming renewals and engage stakeholders early to ensure successful outcomes.
- Build strong relationships with enterprise customers and key decision-makers throughout the renewal lifecycle.
- Share customer insights and collaborate with cross-functional teams to improve renewal strategies and reduce churn.
Required Skills & Qualifications
- 2–3 years of experience in Renewals, Sales Operations, Customer Success, Account Management, or a related role.
- Experience managing enterprise customer renewals or subscription-based business models.
- Strong understanding of sales operations, forecasting, and CRM platforms (Salesforce or similar).
- Excellent communication, stakeholder management, and cross-functional collaboration skills.
- Strong organizational and time management abilities with the capability to manage multiple renewal cycles simultaneously.
- Analytical mindset with the ability to interpret customer data and identify retention opportunities.
- Experience working with procurement, legal, or deal desk teams is an advantage.
- Strong negotiation and problem-solving skills.
- Proficiency in Microsoft Excel and reporting tools.
Preferred Qualifications
- Experience supporting Enterprise or SaaS customer renewals.
- Familiarity with enterprise licensing or commercial agreements.
- Exposure to subscription revenue models and customer retention strategies.
- Experience working in a global or matrix organization.
Key Competencies
- Customer-First Mindset
- Renewal & Retention Strategy
- Sales Operations
- Forecasting & Pipeline Management
- Cross-Functional Collaboration
- Negotiation & Relationship Management
- Communication & Presentation Skills
- Problem Solving & Analytical Thinking
- CRM & Data Management
- Time Management & Execution Excellence
Success Metrics
- Renewal Rate & Customer Retention
- On-time Renewal Execution
- Forecast Accuracy
- Pipeline Health
- Customer Satisfaction
- Cross-functional Collaboration Effectiveness
- Incremental Revenue Growth through Renewals
Why Join Us?
- Work with global enterprise customers.
- Partner with high-performing Sales and Customer Success teams.
- Gain exposure to complex enterprise commercial agreements.
- Be part of a collaborative environment focused on customer success and long-term business growth.
- Build a rewarding career in Enterprise Renewals and Revenue Operations.
Click on Apply to know more.