Selective Edutech colsultants Pvt. Ltd .
Website:
selectiveeducation.com
Company:
https://www.linkedin.com/company/selective-edutech-colsultants-pvt-ltd
Seniority: Mid-Senior level
Job details:
Company Description Selective Edutech Consultants Pvt. Ltd. is an education-focused consulting organization that supports learners and institutions with guidance, advisory services, and tailored solutions. The company operates with a strong emphasis on student success, client satisfaction, and ethical practices in the education sector. Team members collaborate closely with educational partners and learners to simplify complex processes and provide clear, informed options. The work environment encourages professional growth, clear communication, and service-oriented thinking, making it a suitable place for individuals who enjoy helping others achieve their academic and career goals.
Role Description The Customer Relationship Executive will manage day-to-day interactions with students, parents, and institutional partners, ensuring timely support and clear communication regarding educational services and offerings. Responsibilities include responding to inquiries, explaining programs and processes, maintaining accurate records of interactions, and following up to ensure client satisfaction and resolution of issues. The role involves coordinating with internal teams to address client needs, preparing basic reports or updates, and contributing to service improvements based on feedback. This is a full-time, on-site role based in Connaught Place, where the executive is expected to be available during standard business hours and maintain a professional, approachable presence at the office.
Qualifications
- Strong communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with diverse clients.
- Customer service and client management skills, including handling inquiries, resolving concerns, and providing clear, accurate information.
- Organizational and time-management skills to manage multiple cases, follow-ups, and documentation efficiently.
- Basic computer proficiency, including use of email, office productivity tools, and customer databases or CRM systems.
- Ability to work on-site in Connaught Place, collaborate with team members, and adapt to a fast-paced environment.
- Professional demeanor, problem-solving mindset, and a strong focus on service quality and client satisfaction.
- Prior experience in customer-facing roles, preferably in education or consulting, is an advantage.
- Relevant educational background in business, communications, or a related field is preferred but not mandatory for strong candidates.
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