Accenture services Pvt Ltd
Website:
accenture.com
Company:
https://www.linkedin.com/company/syntel-private-limited
Seniority: Not Applicable
Industries: Information Technology & Services
Job details:
Skill required: Business Reporting & Governance - Reporting Analytics
Designation: Measurement & Report Associate
Qualifications:Any Graduation
Years of Experience:1-3 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Supports an account to deliver one or more of the following Field Ops scope of services: change control, issue/problem management, governance, satisfaction surveys, reporting, and service definition framework.Liaises with Service Management Process Owners for Capability, Governance, Change, Issues, Satisfaction Surveys and ReportingLiaises with Internal Controls and Compliance Team as required
What are we looking for? Education: Bachelor’s degree (or geography equivalent)– Business or technology preferredWork Requirements: Minimal to no travelFlexible hours to accommodate global meeting timesKnowledge/Skills Requirements:RequiredEffective communication and organization skillsPower BI Dashboard DevelopmentDemonstrated expertise in designing, developing, and maintaining interactive Power BI dashboards and reports that integrate data from multiple sources Proven ability to build robust data models, create advanced DAX measures, and transform complex datasets into compelling visual narratives. Skilled at delivering actionable insights that support business reporting, governance, performance management, and strategic leadership decision-making.Polished, professional presenceExperience in Service Management processes and reporting on SLA metricsDemonstrated ability to achieve customer satisfaction through a managed service frameworkFacilitation skillsVirtual teaming experienceAdaptability to changeEffective collaboration skills and experienceAdept in working across a heavily matrixed organizationPrior outsourcing experienceImplementation skillsProcess design experience
Roles and Responsibilities: Collaborates with Center of Excellence team members on reporting, change, and satisfaction survey capabilities Supports continuous improvement and organization development activitiesParticipates in ad hoc area or global projects as requiredResponsible for delivering one for more of the following to one or more accounts:Reporting Capability:Collect performance data from service delivery, etc. Produce first draft of client facing reports Perform metric gap & trending analysis Produce final drafts for operational reports & business reportsChange Capability:Change Form ManagementFacilitate Impact AssessmentSubmit for ApprovalVerificationTrackingCommunicationReportingSatisfaction Survey capability:Validate inputRollout surveySend remindersClose/consolidate resultsPreliminary analysisAccountability/Scope:Accountable for the completion of standard and non-standard tasks within the scope of the function.Selects the most appropriate procedures from a given set of solutions/procedures.Able to recognize and act on non-standard situations and adapt work to business goals.Escalates issues and seeks advice when faced with complex issues/problems.May have regular interaction with users around first line queries/requests for information.Subject to general supervision of progress against results.Applies procedures to ensure accuracy of output and adopts continuous improvement approach.People/Knowledge:May coordinate the work of a small team in areas of high volume transaction processing.Required to share knowledge and experience with others.Required to assist less experienced or temporary staff.Working knowledge of one functional area.Sufficient understanding of a range of standard processes/individual complex procedures to enable application of existing practices and minor modification where approved.
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