CertOnce
Website:
certonce.com
Job details:
Hiring For: UK-Based Client
Location: Remote (Work From Home – India)
Employment Type: Full-Time | Permanent
About the Opportunity
We are hiring on behalf of our UK-based client, a growing healthtech marketplace that connects care seekers and care homes with qualified professional carers through a digital platform.
The organization is focused on simplifying the care recruitment process and improving access to quality care services across the United Kingdom.
Position Overview
We are looking for a confident, energetic, and customer-focused Inbound & Outbound Voice Calling Executive to work with our UK-based client.
The role involves communicating with carers, care seekers, care homes, and healthcare businesses across the UK through both inbound and outbound calls.
The ideal candidate should have excellent spoken English, a professional telephone manner, and the ability to build strong relationships while delivering a high-quality customer experience.
Key Responsibilities
Outbound Calling
- Make outbound calls to carers, care seekers, care homes, and healthcare businesses across the UK.
- Explain the client's platform, services, and benefits clearly and professionally.
- Follow up with prospective carers and customers regarding registration, onboarding, and account activation.
- Contact care homes and healthcare organizations to generate interest and qualified business leads.
- Conduct regular follow-ups to improve conversions and customer engagement.
Inbound Calling & Customer Support
- Handle incoming customer and support calls professionally.
- Assist callers with queries related to registration, job opportunities, platform usage, and services.
- Provide a positive and professional customer experience on every interaction.
- Escalate complex queries or operational issues to the relevant team when required.
Administration & Reporting
- Maintain accurate records of calls, customer interactions, follow-ups, and lead statuses.
- Update CRM systems and internal databases regularly.
- Track daily and weekly calling, lead-generation, and customer-engagement targets.
- Maintain confidentiality of customer and business information.
Candidate Requirements
Essential Skills & Experience
- Minimum 1 year of experience in an international voice process, telecalling, telesales, customer support, or similar role.
- Excellent spoken English with clear pronunciation and strong communication skills.
- Comfortable and confident speaking with UK-based customers over the phone.
- Ability to handle both outbound sales/lead-generation calls and inbound customer-support calls.
- Strong interpersonal and relationship-building skills.
- Comfortable working with CRM systems, spreadsheets, and web/mobile applications.
- Reliable high-speed internet connection and a professional work-from-home setup.
- Willingness to work according to UK business hours.
Preferred Qualifications
- Experience in healthcare, recruitment, staffing, or the care industry.
- Previous experience working with UK customers or UK-based voice processes.
- Experience meeting call, sales, lead-generation, or customer-engagement targets.
What We Offer
- Permanent Work From Home opportunity.
- Competitive salary with performance-based incentives.
- Opportunity to work directly with a growing UK-based organization.
- Professional growth and career development opportunities.
- Supportive and collaborative working environment.
- Exposure to international customers and the UK healthcare/care sector.
- Join us and become part of a growing international team supporting an innovative UK-based healthcare platform.
Click on Apply to know more.
