Fairgrowth Management Consultants Pvt. Ltd.
Website:
fairgrowthindia.com
Company:
https://www.linkedin.com/company/fairgrowth-management-consultants-pvt-ltd
Seniority: Not Applicable
Industries: Real Estate
Job details:
Job Summary
We are seeking a detail-oriented Assistant Manager – CRM to manage post-OC (Occupancy Certificate) and possession-related activities at site. This role involves coordination with internal teams and communication with customers to ensure a smooth handover process.
Key Responsibilities
Post-OC & Possession Management
- Handle the process from OC receipt to final possession handover
- Follow internal processes and maintain documentation
- Maintain records of customer interactions and handovers
Snagging & Quality Coordination
- Conduct snagging inspections with customers
- Track and follow up on closure of observations
- Coordinate with relevant teams for resolution
Handover & Documentation
- Ensure units are ready prior to possession
- Prepare and verify documents such as possession letters, forms, and payment records
- Coordinate with accounts for payment status and closure
- Maintain proper documentation records (physical and digital)
Customer Interaction
- Act as a point of contact for customers after OC
- Respond to queries and provide updates
- Support a smooth possession experience
Coordination
- Work with internal departments including projects, legal, accounts, and facility teams
- Monitor completion of pre- and post-possession activities
Process & Reporting
- Follow standard operating procedures
- Maintain reports and share updates with management
Candidate Requirements
- 4-5 years of experience in CRM or post-sales, preferably in real estate
- Experience in possession and handover processes is preferred
- Good communication and coordination skills
- Ability to manage multiple tasks and follow timelines
- Basic knowledge of documentation and reporting
Key Skills
- Coordination and follow-up
- Attention to detail
- Communication skills
- Process-oriented approach
- Accountability
Job Types: Full-time, Permanent
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