ELLKAY
Website:
ellkay.com
Company:
https://www.linkedin.com/company/ellkay
Seniority: Not Applicable
Industries: Software Development
Job details:
ELLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY’s solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting-edge technologies and solutions that drive their growth and interoperability strategies.
Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today’s data-rich world.
ELLKAY's experience, customer-focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy.
Job Description
The Interface Analyst is responsible for coordinating, implementing, and supporting healthcare connectivity and interoperability projects between healthcare providers, laboratories, EMR/EHR systems, and internal teams. This role serves as the primary liaison for interface implementations, ensuring timely project delivery, effective stakeholder communication, and successful connectivity outcomes while maintaining high customer satisfaction.
Essential Duties & Responsibilities
- Coordinate end-to-end interface implementation projects, ensuring successful delivery within defined timelines.
- Act as the primary point of contact for customers, EMR/EHR vendors, laboratories, and internal teams during interface onboarding and support activities.
- Gather, document, and validate interface requirements, workflows, and connectivity specifications.
- Plan, coordinate, and monitor project activities, milestones, dependencies, and risks.
- Create, update, and maintain project documentation, implementation records, and status reports.
- Facilitate communication between customers, implementation teams, vendors, and business stakeholders.
- Support interface testing, validation, and go-live activities to ensure successful deployment.
- Analyze interface-related issues, coordinate troubleshooting efforts, and drive resolution with appropriate teams.
- Monitor existing integrations and proactively identify opportunities for process improvements and optimization.
- Track project and support activities using project management and ticketing systems such as Jira, Asana, or similar tools.
- Ensure compliance with organizational policies, data privacy requirements, and healthcare industry standards.
- Provide regular project updates and status reports to stakeholders and management.
Qualifications
- Understanding of healthcare workflows and clinical operations.
- Familiarity with HL7, FHIR, and healthcare interoperability concepts.
- Knowledge of EMR/EHR systems and laboratory connectivity processes.
- Understanding of healthcare data exchange and integration lifecycles.
- Familiarity with HIPAA and healthcare data privacy requirements.
- Basic understanding of connectivity methods such as VPN, SFTP, APIs, and TCP/IP.
- Strong project coordination and organizational skills.
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and critical-thinking abilities.
- Ability to work cross-functionally with customers, vendors, and internal teams.
- Strong stakeholder management and customer service orientation.
- Self-motivated, detail-oriented, and delivery-focused mindset.
Experience
- 2–5 years of experience in healthcare implementations, interface coordination, interoperability projects, or healthcare IT support.
- Experience working with EMR/EHR vendors, laboratories, healthcare providers, or healthcare technology companies.
- Experience managing multiple projects and priorities simultaneously.
- Exposure to healthcare connectivity or interoperability projects is preferred.
Required Knowledge & Skills
- Understanding of healthcare workflows and clinical operations.
- Familiarity with HL7, FHIR, and healthcare interoperability concepts.
- Knowledge of EMR/EHR systems and laboratory connectivity processes.
- Understanding of healthcare data exchange and integration lifecycles.
- Familiarity with HIPAA and healthcare data privacy requirements.
- Basic understanding of connectivity methods such as VPN, SFTP, APIs, and TCP/IP.
- Strong project coordination and organizational skills.
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and critical-thinking abilities.
- Ability to work cross-functionally with customers, vendors, and internal teams.
- Strong stakeholder management and customer service orientation.
- Self-motivated, detail-oriented, and delivery-focused mindset.
Preferred Qualifications
- Experience supporting U.S. healthcare customers.
- Knowledge of laboratory information systems (LIS) and practice management systems.
- Experience using Jira, Asana, Salesforce, Zendesk, or similar project/support tools.
- Exposure to healthcare interoperability standards and implementation methodologies.
- Understanding of healthcare regulatory and compliance environments.
- Having any HL7 or other equivalent certification.
Additional Information
ELLKAY is committed to fostering a collaborative and high-performance work environment that supports innovation, teamwork, and professional growth. Most roles are designed to operate from our office locations to encourage effective collaboration and engagement across teams.
Any alternative work arrangements may be considered at the company’s discretion based on role requirements and business needs.
For more information about our company, please visit www.ELLKAY.com .
ELLKAY is a Smoke-Free Workplace.
ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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