TP
Website:
...
Company:
https://www.linkedin.com/company/wearetpgroup
Seniority: Mid-Senior level
Industries: Outsourcing and Offshoring Consulting and Insurance
Job details:
We are actively hiring for International Process (Operations - Team Leader) 🚀
Job description
👩 💼 Designation- Team Lead
🌎 Location- Thane
⏲️ Shift-
6 Days Working with 1 rotational week offs
Salary up to- 6 LPA
🏃 ♂️ ➡️️ Immediate Joiners Preferred 🏃 ♀️
Responsibilities-
* Candidate should be from Insurance sales background.
* Excellent verbal and written Communication skills
* Manage a team of agents to achieve daily targets, ensuring high levels service quality.
* Oversee AHT, shrinkage, attrition, KPIs, and SLAs to maintain operational efficiency and effectiveness.
* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
* Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
* Ensure compliance with company policies and procedures while driving business growth through innovative solutions.
Interested candidates can connect for further details
mamta.parmar2@teleperformancedibs.com
9373791306
Click on Apply to know more.