LegacyHaven
Seniority: Entry level
Job details:
Company Description LegacyHaven is a growing organization focused on providing reliable, customer-centered services to a diverse client base. The company values clear communication, professionalism, and respectful interactions in all customer engagements. Team members are encouraged to contribute ideas, support one another, and uphold high service standards. LegacyHaven offers opportunities for skill development and long-term growth for individuals committed to quality and consistency.
Role Description This is a full-time, on-site Caller role based in Karol bagh , Delhi, India. The Caller will handle outbound and inbound calls, provide information about services, answer questions, and record accurate details from conversations in company systems. Daily tasks include following calling scripts, maintaining call logs, updating customer records, and escalating complex issues to the appropriate team members. The role requires consistent follow-up with customers, meeting call targets, and collaborating with colleagues to improve communication processes and customer satisfaction.
Qualifications
- Strong verbal communication skills in English and Hindi, with a clear and confident phone presence.
- Ability to actively listen, ask clarifying questions, and respond courteously in high-volume call environments.
- Basic computer proficiency, including typing, data entry, and navigating CRM or call management tools.
- Detail-oriented approach to documenting calls, updating records, and following structured call scripts.
- Strong time management and organizational skills to handle multiple calls, follow-ups, and daily targets.
- Demonstrated reliability, professionalism, and a customer-focused mindset in prior service or support roles.
- Willingness to work on-site in Delhi, India and collaborate with a diverse team.
- Previous experience in call center, telecalling, or customer service roles is an advantage; high school diploma or equivalent preferred.
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