Haptik
Website:
haptik.ai
Company:
https://www.linkedin.com/company/haptik-inc
Seniority: Mid-Senior level
Industries: Software Development
Job details:
Company Description Jio Haptik is a leading AI-powered customer experience platform that has been innovating in conversational AI since 2013. The company processes over 10 billion conversations and 10 million transactions across more than 10 channels and 135 languages for 500+ enterprises. Its product lines, Contakt and Interakt, help both large enterprises and SMEs solve critical customer pain points using advanced automation and Generative AI. Recognized as a category leader by Gartner, G2, and Opus Research, Haptik has also received awards such as “Tech Startup of the Year” in AI and “Best Chat & Conversational Bot.” Prominent clients include Jio, Paytm, Adani, Paisabazaar, Puma, and Whirlpool, offering team members the opportunity to work with high-impact brands.
Role Description The CPaas Manager (2–4 years) will oversee and optimize Haptik’s Communications Platform as a Service offerings, ensuring seamless messaging and communication workflows for clients. This contract, on-site role based in Mumbai involves managing day-to-day operations of CPaaS integrations, coordinating with product, engineering, and customer success teams, and monitoring performance metrics to maintain reliability and scalability. The person in this role will support client implementations, troubleshoot issues across channels, and collaborate on feature enhancements and process improvements. They will also maintain documentation, contribute to best practices for communication flows, and help drive adoption of CPaaS capabilities across Haptik’s Contakt and Interakt product lines.
Key Responsibilities
• Partner with Sales teams throughout the sales lifecycle.
• Conduct discovery workshops and gather business requirements.
• Deliver tailored product demonstrations and executive presentations.
• Design end-to-end Conversational AI solutions and POCs.
• Lead RFP/RFI responses and solution documentation.
• Engage business and technical stakeholders.
• Collaborate with Product, Engineering, Delivery, and Customer Success teams.
• Stay updated on AI, GenAI, automation, and competitor trends.
Required Skills & Qualifications
• 3–6 years in Pre-Sales, Solution Consulting, Sales Engineering, or Enterprise Consulting.
• Experience in SaaS, AI, Automation, CX, or Enterprise Software.
• Strong understanding of APIs, REST, cloud platforms, integrations, and enterprise applications.
• Excellent communication, presentation, proposal writing, and stakeholder management skills.
• Knowledge of Conversational AI, NLP, and Generative AI is preferred.
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