IDFC FIRST Bank
Website:
idfcfirstbank.com
Company:
https://www.linkedin.com/company/idfcfirstbank
Seniority: Not Applicable
Industries: Banking
Job details:
Job Requirements
About the Role
The Lead Projects – Credit Card (Emerging Tech) is responsible for identifying and implementing emerging technologies in the payments landscape. This role involves liaising with FinTech players, networks, and solution providers to deliver best-in-class solutions while ensuring regulatory compliance. The role holder will manage end-to-end project implementation, including evaluation, requirement gathering, testing, and resolution of production issues, to enhance customer experience and maintain competitive advantage.
Key Responsibilities
Primary Responsibilities
- Understand the changing landscape of payments and identify emerging technologies with relevant use cases.
- Implement new payment and communication channels to enhance customer experience.
- Liaise with FinTech players, networks, and solution providers to deliver innovative solutions.
- Ensure stakeholder needs are fulfilled during implementation, adhering to regulatory compliance.
- Leverage industry data, market research, and best practices to provide insights and recommendations.
- Implement projects in tokenization, QR payments, and digital banking channels.
- Evaluate business cases and implement solutions with stakeholder alignment.
- Prepare business requirement documents covering business, regulatory, operations, and risk aspects.
- Define functional and non-functional requirements for product launches and enhancements.
- Manage end-to-end program/project delivery with support from technology and partners.
- Conduct testing to ensure deliverables meet business needs.
- Recommend new products and technologies to maintain competitive positioning.
- Provide optimized solutions to minimize ecosystem changes and reduce cost and time.
- Resolve production issues impacting customers and ensure root causes are addressed.
- Liaise with stakeholders to resolve issues and ensure smooth business operations.
Secondary Responsibilities
- Support other program implementations dependent on core applications.
- Recommend process changes to improve service efficiency and quality across the credit card lifecycle.
- Facilitate customer-centric channels to provide seamless customer experience.
- Support business in implementing technology and process solutions.
What We Are Looking For
Education
- Graduate – Any (Full Time)
- Postgraduate – MBA
Experience
- At least 6 years of experience in implementing emerging technologies in the payments industry.
- Experience in managing projects related to tokenization, QR payments, and digital banking channels.
Skills and Attributes
- Strong understanding of emerging payment technologies and industry trends.
- Ability to manage end-to-end project implementation and stakeholder coordination.
- Excellent problem-solving and analytical skills.
- Effective communication and collaboration with cross-functional teams.
- Customer-centric mindset with focus on delivering seamless experiences.
- Ability to provide optimized solutions with minimal ecosystem changes.
- Proactive in identifying and resolving production issues.
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