Syscort Technologies
Website:
syscort.me
Company:
https://www.linkedin.com/company/syscort
Seniority: Not Applicable
Industries: IT Services and IT Consulting
Job details:
About SYSCORT
Syscort is a global consulting and technology services firm based in the UAE, delivering business transformation solutions across MENA, APAC, UK, US, and Europe. We specialize in Treasury & Risk Consulting, Financial Transformation, Data & Analytics, AI & Automation, and Technology Consulting, helping organizations optimize operations, unlock insights, and build future-ready enterprises.
Role Objective
Understand client business problems and translate them into well-defined, commercially viable automation, integration and AI solutions that the technical team can execute with minimal ambiguity or rework.
Key Responsibilities
- Client Discovery
- Conduct discovery meetings and workshops.
- Understand business objectives, pain points, processes and requirements.
- Identify stakeholders, decision-makers and process owners.
- Challenge the initial requirement where necessary to identify the underlying business problem.
- Business Process Analysis
- Document AS-IS processes and identify inefficiencies and bottlenecks.
- Design TO-BE processes.
- Identify automation, AI and process-improvement opportunities.
- Define business rules, approvals, exceptions and dependencies.
- Requirements & Functional Design
- Prepare BRDs, FRDs, use cases, user stories and acceptance criteria.
- Define functional requirements and workflows.
- Document data requirements, integrations and business rules.
- Ensure requirements are clear enough for the technical team to build.
- Automation, Integration & AI Consulting
- Design functional solutions using workflow automation, n8n, APIs, AI/LLMs, Agentic AI, RAG, chatbots and voice AI.
- Understand API, webhook, authentication and data-mapping requirements.
- Work with developers and Solution Architects to validate technical feasibility.
- Solution & Presales
- Support discovery-led proposals and solution presentations.
- Define scope, deliverables, assumptions and exclusions.
- Provide inputs for effort estimation and pricing.
- Prepare SOWs and solution documentation.
- UAT & Delivery Handover
- Define UAT scenarios, test cases and acceptance criteria.
- Coordinate UAT with client stakeholders.
- Track defects and clarifications.
- Ensure approved requirements and functional designs are properly handed over to the development team.
Ideal Candidate
- 4–8 years in Business Analysis, Solution Consulting, Digital Transformation, Automation or Technology Consulting.
- Strong client-facing and analytical skills.
- Excellent process mapping and documentation ability.
- Comfortable discussing APIs, integrations, automation and AI.
- Business-minded and able to translate problems into practical solutions.
- Strong communication and stakeholder management skills.
- Should be a solution thinker, not a documentation-only BA.
Success Measures
- High-quality discovery and requirements.
- Reduced delivery rework and clarification cycles.
- Accurate scope and estimates.
- Strong client satisfaction.
- Successful UAT and handover.
- Identification of meaningful automation and AI opportunities.
Click on Apply to know more.
