Ask Your Why
Website:
askyourcareer.com
Company:
https://www.linkedin.com/company/ask-your-whyy
Seniority: Entry level
Industries: Marketing Services
Job details:
Client Communication to manage across whatsapp, mail and calls.
Experienced person who's really good at verbal and written communication.
Company Description Ask Your Why helps brands define and articulate their core purpose so they can build stronger connections with their audiences. The company specializes in purpose-driven branding, marketing, and social media strategies that turn scattered ideas into cohesive brand identities. By focusing on a brand’s underlying “why,” Ask Your Why creates messaging that is authentic, consistent, and compelling. Team members collaborate closely with clients to translate brand purpose into actionable strategies that drive engagement and long-term loyalty.
Role Description This is a full-time hybrid role based in Mumbai, with a mix of on-site work and some work-from-home flexibility. The Customer Service Representative – Social Media will respond to customer queries and comments across social media platforms, ensuring timely, accurate, and empathetic communication. Responsibilities include monitoring brand mentions, managing direct messages, handling complaints, and escalating issues to internal teams when needed. The role involves maintaining a consistent brand voice, documenting interactions, tracking common issues, and providing feedback to marketing and product teams to improve customer experience. The representative will also contribute to FAQs, support content, and collaborate with the social media team to improve engagement while safeguarding customer satisfaction.
Qualifications
- Candidates should possess skills in client Service and Customer Support.
- Candidates should possess skills in client Satisfaction and Customer Experience.
- Candidates should be comfortable working as Customer Service Representatives in a social media environment.
- Strong written communication skills in English; proficiency in additional regional languages is an advantage.
- Ability to manage multiple conversations simultaneously, stay calm under pressure, and resolve issues effectively.
- Basic understanding of social media tools, dashboards, or CRM systems used for tracking customer interactions.
- Prior experience in customer-facing roles and a diploma or degree in any discipline is beneficial.
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