We are seeking an experienced Engagement Manager to drive account growth and expansion across existing enterprise clients. The role involves identifying upsell opportunities, leading Statements of Work (SOW) and Request for Proposal (RFP) responses, conducting Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), and negotiating contract renewals. You will act as the primary trusted advisor for Director, VP, and C-level stakeholders.
Key Responsibilities:
- Manage and grow client accounts by spotting and executing upsell opportunities.
- Lead the preparation and response for SOWs and RFPs.
- Run MBRs and QBRs to review business performance and align on future goals.
- Negotiate contract renewals and ensure client satisfaction.
- Engage directly with senior stakeholders to build and maintain trust.
Requirements:
- 4 to 10 years of relevant experience, preferably 5-7+ years in IT professional services, technology consulting, or IT account management.
- Proven track record of meeting or exceeding expansion and upsell targets.
- Strong understanding of commercial frameworks including margin, utilization, and resource billing, with the ability to manage these discussions independently.
Location: Preferably in-office in Chennai, Tamil Nadu, India; remote work is also considered.
Compensation: Salary range is 2 - 5 LPA, open for discussion based on experience and interview performance.
