We are seeking a 211 Specialist to join a remote, short-term contractor role focused on improving AI systems that handle government services queries.
Responsibilities include:
- Reviewing sample questions to ensure they accurately reflect the concerns and queries of individuals seeking public assistance
- Creating rubrics that define accurate, complete, and helpful answers, including appropriate referrals and next steps
- Evaluating AI-generated responses to identify errors, missing information, outdated guidance, and gaps in usefulness
- Providing clear, actionable written feedback to enhance AI system accuracy and reliability
This position requires a commitment of 10–20 hours per week and is fully remote with asynchronous work. Candidates should be able to start quickly.
Qualifications:
- At least one year of regular, high-volume public-facing experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator
- Strong understanding of government benefits and community resources
- Excellent written communication skills
- Based in the US
- Prior AI experience is not required