Believers HR
Website:
believershr.com
Job details:
Company Description hr believers is a human resources and staffing organization headquartered in New Delhi, India. The company supports a variety of clients across sectors by helping them build effective and reliable teams. With a presence in key business hubs, hr believers focuses on matching talent with roles that offer growth and stability. The organization emphasizes professional conduct, long-term relationships, and a supportive work environment for employees and client partners. Team members can expect exposure to dynamic workplaces and opportunities to develop core service skills.
Role Description The Voice Process Customer Support role at hr believers is a full-time, on-site position based in Gurgaon. In this role, the team member will handle incoming and outgoing calls, respond to customer inquiries, and provide clear, courteous assistance. Daily activities include resolving basic technical or service-related issues, documenting interactions in systems, and following defined processes and scripts where appropriate. The role also involves collaborating with colleagues to escalate complex issues, ensuring timely follow-up, and maintaining high standards of customer satisfaction and professionalism. The position requires consistent attendance, adherence to schedules, and the ability to work in a fast-paced, target-driven environment.
Qualifications
- Candidates should possess strong Customer Support and Customer Satisfaction skills.
- Candidates should possess solid Interpersonal Skills for effective communication and relationship-building.
- Candidates should possess basic Technical Support capabilities and Analytical Skills to troubleshoot and resolve issues.
- Relevant experience in voice process or call center environments is beneficial.
- Clear spoken English and Hindi, with active listening and problem-solving abilities.
- Ability to work on-site in Gurgaon, follow established procedures, and maintain accurate records.
- Minimum high school diploma or equivalent; further education in business, communication, or related fields is an advantage.
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