ARS PROCESS SOLUTIONS AND CONSULTANTS PVT LTD
Website:
arsps.net
Job details:
A KPO in Gurugram hiring for Team Leader for Non Voice Process
Location: Gurugram
Experience: 4 –8 Years (2+ Years as TL)
Salary Range :-3.5 LPA to 6 LPA
Job Summary:
We are looking for an experienced Team Leader with a strong background in US Healthcare
KPO operations. The candidate will be responsible for managing team performance, ensuring
quality deliverables, maintaining client relationships, and driving process improvements.
Key Responsibilities:
* Lead, manage, and mentor a team to achieve productivity and quality targets
* Ensure adherence to SLA, TAT, and client-specific requirements
* Coordinate with management for daily operations, updates, and issue resolution
* Monitor team performance through regular reviews, feedback, and coaching
* Handle client escalations and ensure timely closure
* Maintain compliance with HIPAA and data security guidelines
* Conduct pre-shift/post-shift meetings and share daily updates
* Analyze MIS reports, identify trends, and drive performance improvements
* Ensure accuracy, quality control, and process standardization
* Drive team engagement, motivation, and retention initiatives
* Collaborate with Quality, Training, and HR teams for overall team development
Required Skills Age& Qualifications:
* Experience in US Healthcare processes (RCM, Medical Billing, AR, Coding, or HIM)
* 2+ years of experience in team handling and people management
* Strong communication and client coordination skills• Good analytical and problem-solving abilities
* Ability to work in a fast-paced and target-driven environment
* Proficiency in MS Excel, reporting, and dashboards
For better Screening, Please reply below mentioned questions:-
1. Which Industry you are working currently ?
2. Do you have any international client handling experience ?
3. Age ?
4. How much experience you have as a Team Leader ?
5. CTC?
6. Current Location :-
Click on Apply to know more.
