About the role
Reservation Executive – (inbound tele sales)
Location: Goregaon West, Mumbai | On-site / Hybrid / WFH
Compensation: As per industry standards + performance-based incentives
Working Hours: Flexible, based on business requirements
About Villazio
At Villazio, we believe a good getaway brings people closer.
We curate private pool villas and boutique stays around Mumbai and Pune, helping families and friends find the right place to spend time together.
We're growing our collection of villas and looking for people who can make the booking experience as good as the stay itself.
The Role
As a Reservation Executive, you'll be the first point of contact for guests exploring a stay with Villazio.
You'll understand what they're looking for, recommend the right villa, answer their questions, and follow through until the booking is confirmed.
This role is a good fit for someone who enjoys talking to people, has a knack for sales, and takes ownership of getting things done. The goal isn't just to respond to enquiries. It's to convert the right enquiries into confirmed bookings.
What You'll Do
- Handle incoming enquiries through calls, WhatsApp and online channels.
- Understand guest requirements, including dates, group size, budget and occasion.
- Recommend suitable villas from our collection and help guests make informed decisions.
- Follow up with prospective guests and move enquiries towards confirmed bookings.
- Maintain accurate lead updates, follow-ups and booking records in our CRM.
- Coordinate with the operations team to ensure smooth booking confirmations and communicate special requests.
- Work towards sales targets while maintaining a helpful, warm and professional guest experience.
Who We're Looking For
- Someone who communicates clearly and confidently, especially over calls and WhatsApp.
- Someone with a sales mindset who can handle objections, follow up consistently and close bookings.
- Someone who is organised, self-driven and takes responsibility for their results.
- Someone comfortable managing multiple enquiries without letting leads slip through the cracks.
- Someone who understands that hospitality is as much about how you make people feel as it is about the service you offer.
Experience & Eligibility
- Candidates with experience in hospitality, villa or hotel reservations, travel, holiday rentals, travel agencies or inbound sales will be strongly preferred.
- Freshers with excellent communication skills and a strong aptitude for sales are welcome.
- Formal educational qualifications are not a barrier. We value communication, practical ability, discipline and results over degrees.
- Basic familiarity with CRM tools and Google Sheets is an advantage.
- Willingness to work weekends and holidays when required, with rotational offs.
Work Setup
We're open to on-site, hybrid or work-from-home arrangements for the right candidate.
Remote or hybrid work comes with an expectation of discipline, availability, consistent follow-ups and measurable results. We're happy to offer flexibility to people who take ownership of their work and deliver reliably.
Why Villazio?
- Be part of a growing hospitality startup building a new way to discover and book private villas.
- Earn performance-based incentives linked to results.
- Learn sales, reservations and guest experience in a fast-moving business.
- Grow with the company as we expand our collection and reach more travellers.
Think you're a good fit? We'd love to hear from you.
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