Website:
peakprocesspartners.com
Job details:
Company Description Peak Process Partners is a business process outsourcing and operations partner based in SAS Nagar, India, serving mid-market and enterprise clients. The company helps organizations build scalable, cost-effective support teams through offshore delivery, process optimization, and performance-focused execution. Rather than simply adding headcount, Peak Process Partners works with clients to define workflows, refine processes, and set clear KPIs for long-term scalability. The team supports a wide range of functions, including back-office operations, customer support, administrative workflows, sales support, finance-related processes, and technology-enabled services. Applicants can expect to join a growing organization that values structured operations and measurable results.
Role Description The US Transportation Specialist is a full-time, on-site role based in the Mohali district, focused on coordinating and overseeing transportation-related activities for US-based clients. In this position, the specialist monitors shipment schedules, tracks deliveries, and ensures transportation plans align with client requirements and service-level expectations. The role involves communicating with carriers, clients, and internal teams to resolve issues, manage exceptions, and keep stakeholders informed. The specialist reviews transportation data, identifies process gaps, and supports improvements in routing, cost management, and service quality. Daily tasks include maintaining accurate records, updating transportation management systems, and providing responsive customer service to address inquiries or escalations.
Qualifications
- Strong Transportation Planning and Transportation Management skills to coordinate routes, schedules, and carrier performance.
- Effective Communication and Customer Service skills to interact with clients, carriers, and internal teams in a clear and professional manner.
- Solid Analytical Skills to interpret transportation data, assess performance metrics, and support process improvements.
- Familiarity with logistics or supply chain operations, including basic understanding of US transportation regulations and practices.
- Proficiency with spreadsheets and transportation or ERP systems; comfort working with data and reports.
- Ability to work on-site in the Mohali district, manage priorities in a fast-paced environment, and maintain attention to detail.
- Relevant diploma or degree in logistics, supply chain, business, or a related field; prior experience in a transportation or operations role is an advantage.
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