HonorVet Technologies
Website:
honorvettech.com
Job details:
Organization: HonorVet Technologies
Job Title: Assistant Team Lead – US Onboarding
Location: Sector 66, Mohali, Punjab
Shift: US Night Shift (Cab Facility Provided)
Work Mode: Onsite
Experience: 4+ Years in US Onboarding (Recruitment background preferred)
Website: https://honorvettech.com/
Job Summary
The Assistant Team Lead – US Onboarding will support the Team Lead in managing candidate onboarding for U.S. clients, ensuring timely completion of documentation, background screening, credentialing, and client-specific compliance from offer acceptance through successful start.
The role will also support workload coordination, candidate/recruiter follow-ups, quality checks, tracking, team guidance, escalations, and adherence to client and internal processes.
1. US Candidate Onboarding & Coordination
- Manage candidate onboarding from signed offer through successful client start.
- Ensure timely completion of onboarding documents, screenings, credentials, and compliance requirements.
- Conduct regular candidate follow-ups and provide guidance on requirements and next steps.
- Coordinate with Recruitment, Compliance, HR, Operations, and other teams for smooth onboarding.
- Identify and escalate potential start-date delays, withdrawals, non-responsiveness, and other risks.
2. Documentation & Compliance
- Review documents for completeness, accuracy, validity, and client compliance.
- Track background checks, drug screenings, employment/education verification, licenses, certifications, health documents, and other requirements.
- Maintain complete and organized onboarding/personnel files.
- Identify and follow up on missing, incomplete, or expiring documentation.
- Ensure adherence to internal policies, client requirements, and Joint Commission (JCC) requirements, where applicable.
3. Team Support & Workload Coordination
- Assist the Team Lead with case allocation, workload monitoring, and turnaround times.
- Guide onboarding team members on processes and client requirements.
- Support training and transition of new team members to independent case handling.
- Resolve routine onboarding issues and escalate complex matters to the Team Lead/Manager.
- Provide operational coverage during absences and high-volume periods.
4. Recruitment & Internal Coordination
- Partner with Recruiters and Recruitment Team Leads to collect complete candidate information and documentation.
- Communicate onboarding status, pending requirements, delays, and candidate concerns.
- Ensure effective Recruitment-to-Onboarding handoffs and proactive follow-up on start-date requirements.
5. Tracking, Reporting & Data Accuracy
- Maintain accurate, real-time candidate status in onboarding trackers and systems.
- Keep client-specific checklists updated and monitor pending cases, start dates, compliance status, and aging cases.
- Identify tracker discrepancies or missing information.
- Prepare daily/weekly onboarding reports and support operational/performance reporting for management.
6. Quality Assurance & Audits
- Conduct routine quality checks and support scheduled/random onboarding audits.
- Identify and resolve documentation gaps, compliance issues, and recurring process errors.
- Track audit findings and corrective actions with the Team Lead.
- Maintain readiness for internal, client, and applicable compliance/JCC audits.
7. Training & Process Support
- Assist with training and refresher guidance on onboarding processes and client requirements.
- Help maintain SOPs, checklists, process documentation, and training materials.
- Identify recurring operational issues and recommend improvements.
- Support implementation of approved process improvements.
Key Skills & Competencies
- Understanding of US staffing onboarding, credentialing, documentation, and compliance processes.
- Experience in candidate onboarding, preferably US staffing/healthcare staffing.
- Strong follow-up, coordination, communication, and documentation skills.
- Ability to guide junior team members and manage multiple candidates, deadlines, and priorities.
- Strong attention to detail, problem-solving, and escalation-management skills.
- Ability to coordinate with Recruitment, HR, Compliance, and Operations.
- Proficiency in Microsoft Office/Google Workspace, ATS/VMS, onboarding systems, and compliance trackers.
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