Website:
greatindiatravel.com
Job details:
Company Description Great India Travel is a travel services company focused on delivering reliable, well-planned journeys for individual and group travelers. The organization emphasizes efficient operations, clear communication, and responsive customer support to create smooth travel experiences. Team members collaborate closely to coordinate itineraries, bookings, and on-the-ground services for clients. The company values professionalism, integrity, and a customer-first approach in all aspects of its work.
Role Description This is a full-time, on-site role based in South Delhi for a Travel Operations Associate. The associate will create detailed travel itineraries using Microsoft Word, Excel, and CRM systems and manage bookings for flights, hotels, transportation, tours, sightseeing activities, and other travel components. The role requires good knowledge of travel destinations within India to recommend suitable routes, accommodation, attractions, and travel arrangements based on customer requirements. The associate will coordinate with customers, vendors, hotels, airlines, and other partners to confirm services, maintain accurate booking records, prepare travel documents and vouchers, and handle amendments, cancellations, or operational issues. The role also involves providing timely assistance before and during travel and collaborating with internal teams to deliver smooth, reliable, and high-quality travel experiences.
Qualifications
- 0–2 years of experience in travel operations, tourism, hospitality, customer service, or a related field.
- Fresh graduates with relevant knowledge or qualifications are encouraged to apply.
- Strong travel operations skills, including managing bookings, schedules, and travel itineraries.
- Good knowledge of popular and emerging travel destinations within India.
- Experience or familiarity with booking flights, hotels, transportation, sightseeing activities, tours, and other travel components.
- Ability to create clear and professional itineraries using Microsoft Word and Excel.
- Familiarity with CRM systems, travel booking portals, and common office software.
- Excellent interpersonal skills for working effectively with customers, colleagues, vendors, and external partners.
- Clear and professional communication skills for email, telephone, and in-person interactions.
- Customer-service mindset with the ability to respond promptly and calmly to client requirements and escalations.
- Strong attention to detail and organizational skills in a fast-paced environment.
- Ability to manage multiple bookings, follow up on confirmations, and meet deadlines.
- Strong problem-solving skills for handling booking changes, cancellations, and travel-related issues.
- A degree or diploma in Travel and Tourism, Hospitality, Business, or a related field is an advantage.
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