RMV Workforce Corp
Website:
rmvworkforce.com
Job details:
Company Description RMV Workforce LLP is a forward-thinking consulting firm in India that connects talent with opportunities across IT, Non-IT, and BPO sectors. The organization focuses on helping professionals unlock their potential and advance their careers in a fast-evolving business landscape. Team members contribute to innovation, problem-solving, and industry transformation for a diverse client base. RMV Workforce LLP fosters an inclusive, collaborative culture that values teamwork, diversity, and continuous growth for its employees.
Role Description The Travel Customer Support role is a full-time, on-site position based in Gurugram. In this role, the team member will handle customer inquiries related to travel bookings, itinerary changes, cancellations, and refunds through phone, email, and chat. Daily responsibilities include providing accurate information on travel products and services, troubleshooting technical or booking issues, and ensuring timely resolution of customer concerns. The role also involves documenting interactions in the CRM system, escalating complex issues when necessary, and following standard operating procedures to maintain high service quality. The Travel Customer Support professional will work closely with internal teams and travel partners to enhance the overall customer experience and support continuous process improvement.
Qualifications
- Strong customer-facing skills, including Customer Support and a focus on Customer Satisfaction.
- Excellent Interpersonal Skills to build rapport, manage expectations, and communicate clearly with diverse customers.
- Ability to provide Technical Support related to travel platforms, booking systems, and digital tools.
- Solid Analytical Skills to understand issues, identify root causes, and propose effective solutions.
- Clear written and verbal communication in English; additional languages are an advantage.
- Previous experience in travel, BPO, or customer service environments is preferred.
- Comfort working in a fast-paced, target-driven setting with flexible shifts, including evenings, weekends, or holidays as needed.
- Basic proficiency with CRM systems, ticketing tools, and standard office software.
- Minimum educational qualification: high school diploma; a bachelor’s degree in any discipline is an added benefit.
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