GBT Trave Services (AMEX)
Website:
amexgbt.com
Job details:
Company Description CWT operates under the American Express Global Business Travel (Amex GBT) umbrella, a leading global provider of software and services for business travel, expense, and meetings & events. Amex GBT has built a highly competitive travel marketplace that combines advanced technology with experienced travel professionals to deliver flexible, cost-effective, and reliable travel solutions. With a presence in more than 140 countries, the organization focuses on creating high-quality traveler experiences at scale. CWT uses American Express trademarks under a limited license, and is part of the broader Global Business Travel Group, Inc. (NYSE: GBTG), which operates independently from American Express while benefiting from its trusted brand association.
Role Description The Travel Consultant at CWT is a full-time, on-site role based in Gurugram. In this position, the consultant assists corporate clients with end-to-end travel arrangements, including booking flights, hotels, ground transportation, and other related services in line with company travel policies. The role involves using global distribution systems and online booking tools, providing itinerary options, fare comparisons, and travel recommendations that balance cost, convenience, and compliance. The consultant responds to traveler inquiries, manages changes and cancellations, and handles urgent travel issues to ensure smooth journeys. Day-to-day activities also include maintaining accurate booking records, coordinating with suppliers, and collaborating with colleagues to deliver consistent, high-quality service.
Qualifications
- Strong customer service and client relationship skills, with the ability to communicate clearly and professionally in spoken and written English.
- Experience with travel booking tools and global distribution systems (e.g., Amadeus, Sabre, Galileo), and proficiency in using standard office software.
- Knowledge of corporate travel policies, fare rules, ticketing procedures, and basic travel industry terminology.
- Sound problem-solving and decision-making skills, including the ability to handle last-minute changes, complex itineraries, and high-pressure situations.
- Attention to detail and organizational skills to manage multiple bookings, deadlines, and documentation accurately.
- Ability to work effectively in an on-site team environment in Gurugram and collaborate with global colleagues and partners.
- Prior experience in a travel agency, corporate travel, or hospitality environment is preferred.
- Relevant education in travel, tourism, hospitality, or business, or equivalent practical experience in the travel industry.
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