WanderOn
Website:
wanderon.in
Job details:
About the Role
WanderOn is looking for detail-oriented and analytical interns to join the CRM & Auditing team. The role involves monitoring seller-client call recordings through the IVR system, evaluating call quality, and ensuring adherence to the company's calling and client communication standards.
The selected candidates will help identify gaps in sales conversations, CRM updates, and follow-up practices to improve seller performance and the overall client experience.
Key Responsibilities
- Listen to and audit seller-client call recordings through the IVR system.
- Evaluate call openings, communication quality, requirement understanding, and professionalism.
- Assess how sellers handle client objections, explain travel packages, and manage sales opportunities.
- Check adherence to calling SOPs and client communication standards.
- Verify call dispositions, CRM remarks, and follow-up tasks against actual conversations.
- Identify recurring gaps and document audit observations.
- Maintain seller-wise audit records and prepare reports using Excel or Google Sheets.
- Share audit findings to support seller performance improvement.
Required Skills & Qualifications
- Good listening and communication skills.
- Strong attention to detail and analytical thinking.
- Basic knowledge of MS Excel or Google Sheets.
- Ability to document observations clearly and accurately.
- Ability to work independently, maintain accuracy, and meet daily targets.
- Willingness to learn CRM processes, IVR systems, and auditing standards.
Click on Apply to know more.
