Website:
wobbilogix.com
Job details:
Transport Customer Support Officer
Immediate Start | Rotating Shifts | Transport & Logistics | Operations & Administration
Wobbi Logix is seeking a highly organised, proactive, and customer-focused Transport Customer Support Officer to join our growing logistics operations team.
** Immediate start required. Please apply only if you have hands-on experience in logistics operations, advanced Microsoft Excel skills, and exceptional attention to detail. **
Key Responsibilities
- Handle customer enquiries regarding freight bookings, shipment tracking, pickups, deliveries, and transport schedules.
- Coordinate with drivers, carriers, warehouses, and internal teams to resolve transport issues.
- Monitor freight movements and provide timely updates on delivery delays and schedule changes.
- Investigate customer complaints, delivery discrepancies, and operational issues, ensuring timely resolution.
- Maintain accurate customer records, transport documentation, and operational spreadsheets.
- Use advanced Microsoft Excel for data management, reporting, and identifying discrepancies.
- Prepare operational reports and support daily logistics administration.
- Communicate professionally with customers and internal stakeholders to ensure efficient service delivery.
Essential Requirements
- Previous hands-on experience in logistics operations within the transport and logistics industry is essential.
- Advanced Microsoft Excel skills, including XLOOKUP, VLOOKUP, PivotTables, and complex formulas.
- Strong customer service, communication, and problem-solving skills.
- Exceptional attention to detail and accuracy.
- Excellent organisational skills and the ability to manage multiple priorities.
- High level of computer literacy and familiarity with transport management systems.
- Must be available to commence immediately.
- Must be flexible to work rotating shifts, including nights, weekends, and public holidays.
Additional Information
This role supports a 24/7 transport and logistics operation. The successful candidate must be reliable, adaptable, and comfortable working in a fast-paced environment while managing customer enquiries and supporting daily logistics operations.
Please apply only if you have relevant logistics operations experience, meet the essential requirements, and are available to start immediately.
Please do not contact us directly. Only shortlisted candidates will be contacted.
Click on Apply to know more.
