Carbamide Forte
Website:
mycf.in
Job details:
Company Description:
Carbamide Forte is India’s leading nutraceutical brand, with 50 years of experience in the pharmaceutical and nutraceutical industries. The company is dedicated to improving health and well-being by using pharmaceutical-grade materials and rigorously sourced ingredients to ensure high quality and potency. Carbamide Forte focuses on educating individuals about the role of supplements in supporting a healthier lifestyle and offers cost-effective formulations that positively impact daily health. The brand collaborates with industry experts and nutritionists to provide practical guidance on incorporating the right supplements into everyday routines. Team members join a mission-driven organization that believes small, informed changes can significantly enhance overall well-being.
Role Description:
This is a full-time, on-site role based in Mumbai for a Nutritionist – Customer Support Executive. The role involves responding to customer queries via phone, email, chat, and social platforms, providing clear, science-based guidance on product usage, nutrition, and supplement benefits. The Nutritionist – Customer Support Executive will assist customers with order-related issues, troubleshoot basic technical or product concerns, and ensure a smooth post-purchase experience. The role includes maintaining high levels of customer satisfaction by actively listening, offering empathetic support, and documenting interactions in support systems. The team member will collaborate with nutrition experts, marketing, and operations to relay customer feedback, contribute to educational content, and continuously improve the customer experience.
Qualifications:
- Strong Customer Support and Customer Service skills to manage inquiries, resolve issues, and build trust with diverse customers.
- Experience in Online Support and Customer Satisfaction, including handling digital communication channels and following up to ensure positive outcomes.
- Ability to provide basic Technical Support related to product usage, order tracking, and troubleshooting common customer concerns.
- Educational background in Nutrition, Dietetics, or a related health science field; certification in nutrition or diet counseling is an advantage.
- Clear and professional communication skills in English (and local languages preferred), with strong listening and interpersonal abilities.
- Comfort working on-site in Mumbai, with good computer literacy and familiarity with CRM or support ticketing tools.
- Customer-centric mindset, patience, and the ability to explain complex nutritional concepts in simple, practical terms.
- Prior experience in nutraceuticals, healthcare, or wellness support roles is beneficial.
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