ifm
Website:
ifm.com
Job details:
Job Purpose
- Provide remote technical sales, service, and support for customers across India.
- Support customers by identifying technical requirements, recommending suitable solutions, and ensuring high-quality service.
- Contribute to business growth through proactive customer engagement and technical expertise.
Key Responsibilities
- Provide remote technical sales and support through active outbound calls across India.
- Understand customer requirements and recommend appropriate products and solutions.
- Assist customers with technical queries, troubleshooting, and application support.
- Conduct regular follow-ups to strengthen customer relationships and identify new opportunities.
- Visit customer sites occasionally for technical discussions, negotiations, and on-site support.
- Stay updated with newly introduced products, technologies, and industry developments.
- Collaborate with internal teams to ensure timely and effective customer support.
- Maintain accurate records of customer interactions and support activities.
Qualifications & Skills
- Diploma or bachelor's degree in electrical, Instrumentation, Electronics, or a related Engineering discipline.
- Minimum 5 years of experience in Electrical, Instrumentation, or Electronic Maintenance.
- Strong technical understanding of industrial equipment, automation, and maintenance practices.
- Good communication and interpersonal skills with the ability to engage customers effectively.
- Ability to understand technical applications and provide practical solutions remotely via telephone.
- Willingness to learn new products, technologies, and provide ongoing technical support.
- Willingness to travel occasionally for customer meetings, negotiations, and site support.
- Self-motivated, customer-focused, and capable of working independently in a remote support environment.
Head Office: ifm electronic India Pvt. Ltd., WH Towers, Shinde Nagar, Bavdhan, Pune – 411021.
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