Trident Consulting
Website:
tridentconsultinginc.com
Job details:
Trident Consulting is seeking a “Telecom Program Manager – Contract & Vendor Management” for one of our clients in “India - Remote” — a global leader in Medical devices industry.
Job Title: Telecom Program Manager – Contract & Vendor Management
Location: India - Remote
Type: Direct Hire/Fulltime
Role Overview
- We are looking for an experienced Program Manager to support a strategic client engagement.
- The ideal candidate combines program management discipline with deep expertise in telecom contract lifecycle management, vendor management, and telecom expense management (TEM).
- Own contracts, billing, inventory, and vendor relationships across a large, complex telecom environment.
- Prior experience managing enterprise telecom contracts, carrier relationships, and spend optimization programs is a strong advantage.
Key Responsibilities
Contract Lifecycle Management (CLM)
- Own end-to-end contract lifecycle management for telecom vendor and carrier agreements, from drafting through negotiation, execution, renewal, and closeout.
- Lead contract negotiations with telecom vendors and carriers to secure favorable commercial terms, pricing, and SLAs.
- Manage contract renewals proactively, tracking key dates, obligations, and renegotiation windows to avoid lapses or unfavorable auto-renewals.
- Maintain a centralized repository of contracts, amendments, and related documentation with clear audit trails.
Telecom Expense Management (TEM) & Billing
- Oversee Telecom Expense Management (TEM) processes, ensuring accurate tracking, allocation, and forecasting of telecom spend.
- Manage AP/AR (Accounts Payable / Accounts Receivable) activity tied to telecom billing and vendor payments.
- Manage billing and invoice management workflows, validating invoices against contracted rates and resolving discrepancies.
- Conduct regular spend analysis to identify cost trends, anomalies, and optimization opportunities across the telecom portfolio.
- Drive cost optimization initiatives, including rate renegotiation, service consolidation, and elimination of unused or duplicate services.
Inventory & Vendor Management
- Maintain accurate inventory management of telecom assets, services, and circuits across the organization.
- Manage relationships with telecom vendors and carriers, holding them accountable to contractual and SLA commitments.
- Lead SLA management, tracking vendor performance against defined service levels and driving corrective action where needed.
- Serve as the primary point of escalation for vendor performance issues and service disruptions.
Dispute Resolution & Governance
- Lead dispute resolution efforts with telecom vendors, including billing discrepancies, service credits, and contractual disagreements.
- Establish governance frameworks, reporting cadences, and escalation paths for contract and vendor performance.
- Partner with legal, procurement, and finance teams to ensure compliance with contractual and regulatory requirements.
- Provide executive-level reporting on contract status, vendor performance, spend trends, and risk exposure.
Understanding Of
- Line Provisioning & Order-to-Activate.
- Line Decommissioning & Reclamation.
- Invoicing, Billing & Cost Assurance.
- Contracting & Commercial Management.
- Vendor & Carrier Management.
- Aggregator Management.
- Intake Request Management.
- Policy, Governance & Compliance.
Required Experience and Skills
- 8+ years in Program Management, Contract Management, Telecom Expense Management, or Vendor Management roles.
- Proven experience with Contract Lifecycle Management (CLM), including contract negotiations and renewals.
- Strong background in Telecom Expense Management (TEM), billing and invoice management, and spend analysis.
- Experience with inventory management of telecom assets and services.
- Demonstrated success in dispute resolution and vendor management, including SLA management.
- Track record of driving cost optimization across large telecom portfolios.
- Strong negotiation, analytical, and stakeholder management skills.
- Ability to work cross-functionally with legal, procurement, finance, and technology teams.
Preferred / Good to Have
- Experience with TEM platforms/tools (e.g., Asignet, Tangoe, Calero, MOBI, Cass Information Systems, or similar).
- Familiarity with telecom carrier ecosystems, BSS/OSS systems, and network services.
- Experience working with enterprise-scale, multi-vendor telecom environments.
- PMP or similar program/contract management certification.
- Prior experience supporting Fortune 500 or hyperscale client engagements.
About Trident Consulting
Trident Consulting is an award-winning staffing and consulting firm headquartered in San Ramon, CA. Since 2005, we’ve partnered with Fortune 500 and high-growth companies to deliver high-quality talent across technology, engineering, business operations, and professional services.
We specialize in contract, contract-to-hire, and direct hire placements, supporting roles across IT, data & analytics, cloud, cybersecurity, finance & accounting, HR, operations, and more. With a strong focus on hard-to-fill and niche positions, our global recruiting engine enables us to deliver speed, quality, and scale.
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