Website:
vervve.in
Job details:
Company Description Vervve Hospitality is a specialized partner for hotels and resorts across India, providing tailored sales, marketing, management, and consulting services. With over 15 years of experience in the hospitality industry, the company focuses on helping B2B partners such as hotel owners, property investors, and corporate clients enhance guest satisfaction, streamline operations, and increase revenue. Vervve is known for delivering personalized solutions that address unique business challenges and growth opportunities in a competitive market. The organization positions itself as a trusted extension of its clients’ teams, committed to optimizing every aspect of hotel operations and brand presence.
Role Description The Telecalling Executive – In-House Sales role is a full-time, on-site position based in Pune City. The role involves making outbound and receiving inbound calls to prospective and existing clients, introducing Vervve Hotels & Resorts offerings, and generating leads and bookings. The Telecalling Executive will follow up on inquiries, maintain accurate call records, and update the CRM system regularly. Daily responsibilities include explaining packages and promotions, addressing guest and partner queries, coordinating with the sales and reservations teams, and meeting set targets for calls, conversions, and revenue. The role also includes providing feedback from customers to improve sales scripts and service quality.
Qualifications
- Candidates should possess strong communication and interpersonal skills, including clear telephonic communication, active listening, and a customer-centric approach.
- Candidates should possess sales and negotiation skills, with the ability to persuade, handle objections, close deals, and work towards defined targets.
- Candidates should possess basic computer and CRM skills, including data entry, call logging, and using email and office productivity tools.
- Candidates should possess organizational and time-management skills to handle call volumes, follow-ups, and daily reporting efficiently.
- Prior experience in telecalling, inside sales, or customer service, preferably in hospitality or travel, is an advantage.
- Ability to work on-site in Pune City, including flexibility for peak business hours, weekends, or holidays as required.
- Minimum educational qualification: Higher Secondary (12th grade) or Diploma; a degree in hospitality, business, or a related field is beneficial.
- Proficiency in English and Hindi; knowledge of additional regional languages is a plus.
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