Website:
eclipticinsight.com
Job details:
Customer Support Executive – International Chat Process
Process: International Chat | E-commerce Seller Support📍 Location: Pune, Maharashtra | Work From Office
💼 Employment Type: Full-Time
🕐 Shift: Rotational Shifts
📅 Working Days: 5.5 Days per Week
💰 Compensation: Up to ₹32,500 CTC per month + Performance Incentives
🚕 Transportation: Company-Provided Cab Facility
About the RoleWe are looking for Customer Support Executives to join an International Chat Process supporting e-commerce sellers. The role involves assisting sellers with their queries, resolving issues efficiently, and ensuring a high-quality customer experience through written communication.
Key Responsibilities- Handle customer/seller queries through international chat support.
- Provide accurate and timely resolutions to seller-related concerns.
- Understand seller requirements and troubleshoot issues effectively.
- Maintain professional and clear written communication.
- Follow defined process guidelines, quality standards, and compliance requirements.
- Meet individual and team targets related to quality, productivity, and customer satisfaction.
- Escalate complex issues to the appropriate team when required.
- Maintain accurate records of customer interactions and resolutions.
Eligibility & Requirements- 6–12 months of experience in an International Voice & Chat Process.
- Seller Support experience is preferred, from any industry/domain.
- Excellent written and verbal communication skills.
- Strong customer service and problem-solving abilities.
- Good interpersonal and analytical skills.
- Ability to work in a fast-paced, target-oriented environment.
- Comfortable working in rotational shifts.
- Undergraduates and Graduates are eligible to apply.
Compensation & Benefits- 💰 Up to ₹32,500 CTC/month
- 🎯 Performance-based incentives
- 🚕 Company-provided cab facility
- 🏢 Work From Office – Pune
- 📈 Opportunity for career growth and development
- 🌐 Exposure to an international e-commerce process
Contact Details: 8796033116 (Rohit Mishra)
hr@eclipticinsight.com
Click on Apply to know more.