RMV Workforce Corp
Website:
rmvworkforce.com
Job details:
Job Description – Seller Support Associate
Location: Pune (Work From Office)
CTC: Up to ₹32,000
Working Days: 5.5 Days Working
Shift: Rotational Shifts & Week Offs
Cab Facility: Both-side Cab Facility
Role Overview
Provide end-to-end support to sellers through Voice, Chat, and Email by resolving queries, troubleshooting issues, and delivering an excellent seller experience while meeting quality and productivity targets.
Key Responsibilities
- Handle seller queries across Voice, Chat, and Email.
- Support sellers with onboarding, listings, orders, payments, shipping, returns, and account management.
- Resolve issues using SOPs and company policies.
- Meet Quality, Productivity, SLA, and Adherence targets.
- Document cases accurately and escalate complex issues when required.
- Identify recurring seller concerns and contribute to process improvements.
Eligibility
- Minimum 6 months of experience in E-commerce Seller Support, Customer Support, BPO, Contact Center, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving, customer service, and multitasking abilities.
- Comfortable working in a target-driven environment.
Communication Requirements
E-commerce Seller Support / Customer Service
- Minimum B2 Communication Skills
- International or Domestic Customer Service experience accepted.
Non-E-commerce Background
- Minimum B2+ Communication Skills
- International Customer Service experience is mandatory.
Interview Process
HR Interview → Assessment/Test → Operations Round (Final Round)
Click on Apply to know more.
