Website:
vidyasiddhi.com
Job details:
Company Description Vidyasiddhi Institute (VSI) is an educator-driven institution focused on building strong academic foundations and nurturing students with purpose, discipline, and confidence. The institute is known for its experienced and dedicated faculty who provide conceptual clarity, personal attention, and ongoing support to each learner. VSI emphasizes individual growth, ensuring students are understood, guided, and encouraged throughout their educational journey rather than treated as mere numbers or exam results. The institution views education as a holistic process, helping students become capable, confident, and responsible individuals. This learner-centric approach creates a supportive and values-driven environment for both students and team members.
Role Description This is a full-time, on-site Telecalling role based in the Greater Kolkata Area. The Telecaller will contact prospective students and parents to share information about VSI’s programs, clarify course details, and answer queries in a clear and courteous manner. Daily tasks include making outbound calls, handling inbound inquiries, maintaining call records, and updating student and lead databases accurately. The role involves coordinating with academic and administrative teams to schedule counseling sessions, follow up on leads, and support admission processes. The Telecaller is expected to uphold professional communication standards, represent VSI’s values, and contribute to a positive experience for all callers.
Qualifications
- Strong verbal communication skills in English and local languages, with clear articulation and polite telephone etiquette.
- Ability to build rapport, listen actively, and respond empathetically to students and parents.
- Basic computer skills, including data entry and working with spreadsheets or CRM tools to maintain accurate call records.
- Organizational and time-management skills to handle call volumes, follow-ups, and reporting efficiently.
- Customer service or counseling mindset, with a genuine interest in education and helping learners make informed decisions.
- Prior telecalling, call center, or admission support experience in education or related fields is an advantage.
- Minimum qualification: completion of secondary education; higher education (graduate level) is preferred.
- Ability to work on-site in the Greater Kolkata Area and collaborate effectively with faculty and administrative staff.
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