Website:
smartstructure.co.in
Job details:
Company Description Smart Structure is an Indian digital marketplace for building materials that connects homeowners, contractors, builders, architects, and real-estate developers with verified dealers and trusted brands. Through the Smart Structure app, customers can explore and compare over 100,000 products across more than 32 categories and 500 brands, covering key materials such as cement, steel, bricks, tiles, paints, sanitaryware, plumbing, electricals, and hardware. The company’s mission is to make construction-material discovery and purchasing simpler, more transparent, and more convenient for all participants in the ecosystem. Customers benefit from wider choice and access to reliable sellers, while dealers and wholesalers gain increased digital visibility and opportunities to reach new buyers. Based in Kolkata, Smart Structure is building a trusted construction-commerce ecosystem for India.
Role Description The Customer Care Executive Intern will handle day-to-day customer interactions, including responding to inquiries, resolving issues, and guiding users through the Smart Structure app and purchasing process. The role involves managing phone, chat, and email support, documenting customer feedback, and escalating complex concerns to the appropriate internal teams. The intern will assist in tracking customer satisfaction, helping improve support processes, and sharing insights with the sales and operations teams. This is a full-time, on-site role located in the Greater Kolkata Area, requiring regular collaboration with colleagues to deliver consistent and reliable support to customers and partners.
Qualifications
- Strong customer-facing skills, including Customer Support, Customer Service, and a focus on Customer Satisfaction.
- Clear and professional Communication skills, both verbal and written, with the ability to explain processes and solutions effectively.
- Basic Sales and relationship-building skills to support product inquiries, upselling opportunities, and dealer engagement.
- Ability to learn and use mobile apps and digital tools for ticketing, documentation, and reporting.
- Attention to detail, problem-solving mindset, and the ability to work collaboratively in an on-site team environment.
- Relevant coursework or internship experience in customer service, business, or a related field is preferred.
- Comfort communicating with diverse customer groups in English; knowledge of local languages in the Greater Kolkata Area is an advantage.
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