Apnaaapan - Building Trust
Website:
apnaaapan.com
Job details:
Company Description Apnaaapan is a digital marketing agency that helps businesses grow by providing comprehensive online marketing solutions. The agency focuses on delivering high-quality services tailored to client needs, aiming to support brands in reaching greater heights. Apnaaapan emphasizes building trust and long-term relationships with customers through reliable and transparent service delivery. Positioned as a one-stop destination for digital marketing needs, the company offers a range of solutions designed to enhance visibility, engagement, and business performance.
Role Description The Telecaller role is a full-time, on-site position based in Jaipur. The Telecaller will handle outbound and inbound calls to connect with prospective and existing clients, provide information about Apnaaapan’s digital marketing services, and answer basic queries. Daily responsibilities include maintaining call records, updating customer details in the system, and following up on leads to support the sales and marketing team. The role involves explaining service offerings clearly, gathering customer requirements, and routing complex inquiries to relevant team members. The Telecaller is expected to maintain professional communication standards, meet call and conversion targets, and contribute to a positive customer experience.
Qualifications
- Candidates should possess strong verbal communication skills, clear telephone etiquette, and the ability to engage professionally with diverse customers.
- Candidates should possess basic computer literacy, including familiarity with CRM tools or spreadsheets for recording and tracking calls and customer information.
- Candidates should possess skills in lead follow-up, customer relationship management, and basic sales support to help convert inquiries into business opportunities.
- Candidates should possess time management, organizational, and problem-solving skills to handle call volumes efficiently and resolve customer concerns.
- Prior experience in telecalling, customer service, or sales support is beneficial; knowledge of digital marketing services is an advantage.
- Ability to work on-site in Jaipur, collaborate with cross-functional teams, and adapt to performance targets and feedback.
- Minimum high school diploma; a degree in business, marketing, or a related field is preferred but not mandatory.
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