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Company Description SD Solutions is a results-driven fundraising agency that supports social impact organizations and nonprofits in scaling their mission and expanding their community reach. Established in 2017 by Saptarshi Chatterjee, the agency has become a trusted partner for organizations focused on meaningful social change. SD Solutions has successfully mobilized resources and built sustainable fundraising strategies for notable organizations such as Smile and WaterAid. After pausing operations during the COVID-19 pandemic, the agency has resumed with renewed focus, partnering with organizations like Sandhit Foundation to unlock funding opportunities, strengthen donor relationships, and create pathways for long-term growth.
Role Description The Tele-Fundraiser is a full-time, on-site role based in the Greater Kolkata Area. This role involves making outbound calls to potential and existing donors, presenting organizational campaigns clearly, and encouraging financial contributions in a respectful and ethical manner. The Tele-Fundraiser will maintain accurate donor records, follow call scripts and fundraising guidelines, and meet daily and weekly fundraising targets. Responsibilities include responding to donor inquiries, providing excellent service, and sharing feedback from conversations to help refine fundraising strategies. The role also involves collaborating with team members, participating in regular training sessions, and upholding organizational values in every interaction.
Qualifications
- Candidates should possess strong Communication and Interpersonal Skills to engage donors, build rapport, and convey campaign messages effectively.
- Candidates should possess Customer Service skills to manage inquiries, handle objections professionally, and provide a positive donor experience.
- Candidates should possess Computer Literacy skills to work with call management systems, enter data accurately, and use basic office software.
- Candidates should possess Fundraising skills, including an understanding of donor motivations and ethical solicitation practices.
- Ability to work in a target-driven environment, with resilience and a positive attitude.
- Fluency in English and Bengali (spoken); additional regional languages are an advantage.
- Prior experience in telecalling, sales, fundraising, or nonprofit work is preferred but not mandatory.
- Minimum high school diploma; further education in communications, marketing, or social work is an added benefit.
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