Adviacent
Website:
adviacent.com
Job details:
Company Description Adviacent is an IT consulting provider specializing in IT security, email services, hardware, software backup, and cloud solutions. The company supports clients in building secure and reliable technology environments that protect critical data and enable smooth business operations. Adviacent’s services help organizations optimize their infrastructure, improve performance, and maintain continuity through robust backup and cloud strategies. Team members work with a variety of modern tools and technologies, offering opportunities to learn and grow within the IT services domain.
Role Description The Tele-caller – Software role at Adviacent is a full-time, on-site position based in Delhi. The individual in this role will make outbound calls to prospective and existing clients to introduce and explain Adviacent’s software, backup, and cloud service offerings. Daily tasks include identifying customer needs, presenting relevant solutions, answering product-related questions, and recording call details and outcomes in the internal system. The role involves coordinating follow-ups, scheduling demos or meetings for the technical and sales teams, and maintaining a professional, customer-focused approach in every interaction. The Tele-caller will collaborate closely with sales and support staff to ensure accurate information is shared and potential leads are effectively nurtured.
Qualifications
- Strong communication and interpersonal skills, with the ability to clearly explain software and IT service concepts over the phone.
- Basic understanding of IT services such as software solutions, data backup, cloud services, and email security, or a willingness to learn quickly.
- Proficiency in maintaining call logs, updating CRM or lead management tools, and following structured calling scripts when required.
- Customer service orientation, including active listening, problem-solving, and handling inquiries in a calm and professional manner.
- Ability to work on-site in Delhi, manage time effectively, and meet call volume and lead generation targets.
- Prior experience in telesales, call center operations, or inside sales in IT or related sectors is preferred but not mandatory.
- Minimum a degree or certification in business, IT, or communication is an advantage.
- Comfort working with basic office and communication tools (telephone systems, email, spreadsheets, and presentation software).
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