Techerudite
Website:
techerudite.com
Job details:
Company Description Techerudite is a leading IT agency in India specializing in web development, mobile application development, and digital marketing services. The team works across technologies such as Android, iOS, React Native, Ionic, Flutter, PHP, Laravel, CodeIgniter, NodeJS, Bootstrap, AngularJS, Yii, WooCommerce, and Shopify to deliver tailored solutions for clients. Techerudite operates with a strong focus on integrity, transparency, and timely delivery, aiming to consistently meet and exceed customer requirements. The company’s vision is to bring out the best in people, technology, and processes through high-quality services, and its mission centers on continuous innovation to achieve outstanding results for clients.
Role Description The Technical Support Specialist is a full-time, on-site role based in Ahmedabad. This position is responsible for providing technical assistance to customers, diagnosing and resolving software, hardware, and network-related issues, and ensuring timely resolution of support tickets. The role involves responding to inquiries via phone, email, and chat, guiding users through step-by-step solutions, and documenting issues and resolutions in the support system. The specialist will collaborate with development and product teams to escalate complex issues, contribute to knowledge base articles, and identify recurring problems to improve products and services. Maintaining a high level of customer satisfaction, following support processes, and participating in continuous improvement activities are core aspects of the day-to-day work.
Qualifications
- Strong Technical Support and Troubleshooting skills to diagnose, analyse, and resolve user issues efficiently.
- Customer Support and Customer Satisfaction focus, with the ability to communicate clearly, manage expectations, and build trust.
- Analytical Skills to investigate root causes, interpret logs or error reports, and propose effective solutions.
- Familiarity with web and mobile applications, basic networking concepts, and common operating systems (Windows, macOS, Linux) is beneficial.
- Excellent written and verbal communication skills in English; additional local language proficiency is an advantage.
- Ability to work collaboratively with cross-functional teams and manage multiple support requests in a fast-paced environment.
- Relevant education in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Prior experience in a technical support or helpdesk role within an IT or software development environment is preferred.
- MySQL database is compulsory.
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