TELUS Digital
Website:
telusdigital.com
Job details:
Hiring: L1 Technical Troubleshooting
What you will do:-
Log, manage & track technical tickets via Zendesk / Salesforce / Jira / ServiceNow
✅ Investigate API-level issues, bugs & integration failures
✅ Perform root cause analysis (RCA) on customer-reported problems
✅ Route & redirect tickets to the right teams — Network, Billing, Engineering, Provisioning
✅ Ensure SLA compliance & timely ticket resolution
✅ Conduct quality checks on resolved tickets
✅ Maintain documentation & knowledge base entries
✅ Collaborate with cross-functional teams for permanent fixes
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🛠️ What We're Looking For:
🔴 Must Have:
→ 1–3 years in technical support / IT helpdesk / customer-facing tech role
→ Hands-on experience with ticketing tools (Zendesk / Salesforce / Jira / ServiceNow)
→ Strong troubleshooting skills
→ Ticket routing, escalation management & SLA tracking
→ Good to Excellent communication skills (written + verbal)
🟡 Good to Have:
→ API knowledge (REST APIs, error codes, Postman, log reading)
→ Telecom domain background (SIM, network, billing, provisioning)
Work Location: Noida Sector 135
Mode: Work from Office
🟡 Perks & Benefits
→ Salary upto 4.5 LPA
→ Both way cabs
Click on Apply to know more.
