Novus International, Inc.
Website:
novusint.com
Job details:
ROLE DESCRIPTION: Technical Services Specialist - West & Central India
Role Definition Provide technical support to sales team and customers in West & Central India. Conduct research and field trials. Respond to customer’s technical issues and recommend solutions. Cooperate with R&D to improve products focusing on customer service & species programs for region. Receives instruction, guidance and direction from Manager and other senior professionals.
General
Responsibilities · Partner with Sales team members and distributors to provide technical support in meetings with customers. Assist in identifying additional sales opportunities. Recommend products and solutions to meet customer requirements. Conduct product demonstrations. · Conduct and follow up on market research, field and customer trials. Document trial outcomes and experimental results. · Train sales team members and distributors. Train customers on technical concepts. Prepare program materials and presentations. · Contribute to update and generate product documentation (data sheet, TRS, product presentation, training material) in coordination with Marketing. Update brochures of products and journal advertisements. Update training materials as they relate to use of existing and new products in local markets. Translate product documentation and technical papers as needed. · Maintain close relationships across university and research institutes to build technical network to support to customers and sales teams. Participate in symposium, seminar and other technical events to improve reputation of Novus in industry. · Coordinate with R&D to provide information and product ideas. Actively participate in meetings for global exchange of technical knowledge and alignment of local efforts. Provide technical assistance on trials or other research activities. · Adhere to the Novus Management System (NMS), Novus Integrity System (NIS) and all policies and procedures related to position assignment.
General Guidance
for Key
Knowledge/Skills/
Experience · Master’s degree in Animal Nutrition/ Poultry Science with comparable training and Minimum 5 years of experience related to Feed formulation, Farm management & Gut health Management · Good understanding of animal nutrition & physiology, feed formulation for poultry, farm Managements (broiler, layer, breeder) including diseases and able to impart trainings to customers on different aspects of Management & diseases as a part of customer services. · Good Understanding of Gut health Management like gut health scoring, lesion scoring, doing post mortem ,identifying the gut issues and link Appropriate solutions to add value to customers will be an added advantage. · Demonstrated technical skills in conducting field trials and assessing outcomes. · Strong interpersonal and communication skills, including effective presentation skills to introduce conceptual products. · Proven analytical and problem solving skills with rapid apprehension in responding to customer needs.
Other Essential
Requirements · Fluent in LocalLanguage. · Fluent in English. · Willing to travel as per the need of the job both within the country and outside country as well.
Managerial Leadership (If Manager of People) · Build an empowered and engaged organization adhering to Novus’s core values with ongoing training and practicing of the Novus Management System. · Enhance the effectiveness of the organization through appropriate recruitment, development, and management of people. · Plan the work of the unit. Discuss the planning options with direct reports seeking for their suggestions. Assign clear and tangible tasks with specific QQTRs. · Set context for direct reports on a regular basis, providing the larger picture within which they are working
· Manage task assignment and personal effectiveness appraisal within region and respective teams. · Provide frequent, accurate, specific and timely feedback. · Coach individuals and teams to ensure an integrated and collaborative effort to competently service customers. · Engage in the training and development of team members and manage succession plans. · Foster process improvement and cross-functional collaboration.
Cross-Functional Relationships (CFRs) · Sales, Marketing, R&D
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