Docdort
Website:
docdort.com
Job details:
Hiring – Technical Sales & Customer Support Executive
We are hiring for a
Technical Sales & Customer Support Executive to handle customer queries, provide technical assistance, and identify relevant sales and upselling opportunities.
Position
Technical Sales & Customer Support Executive
Experience :
6 Months – 3 Years
Work Mode:
Work from Office
Location : Airoli, Navi Mumbai
Rotational Shifts ( Cab facility available in limited areas)
Job Responsibilities
- Handle inbound customer calls and provide professional customer support.
- Understand customer requirements and troubleshoot basic technical issues.
- Assist customers with internet, connectivity, website, account, or technology-related queries.
- Identify opportunities for upselling and cross-selling based on customer requirements.
- Recommend suitable products, upgrades, and additional services.
- Explain product features, benefits, pricing, and usage clearly.
- Handle customer objections and convert suitable opportunities into sales.
- Maintain strong customer satisfaction while achieving sales and productivity targets.
- Accurately document customer interactions and sales activities in the system.
- Escalate complex technical issues to the appropriate team when required.
Preferred Experience
Candidates with experience in:
- Technical Support
- Customer Support
- Technical Sales
- Inside Sales
- Telecom / ISP / Broadband
- Wi-Fi / Router Sales
- International BPO
- Customer service with upselling/cross-selling
Key Skills
- Excellent English communication skills
- Strong customer-handling skills
- Basic technical troubleshooting ability
- Sales and upselling skills
- Objection handling
- Problem-solving ability
- Good listening and probing skills
- Comfortable working with sales targets and KPIs
- Ability to explain technical products in simple language
Products/Areas Candidates Should Be Comfortable With
Candidates with knowledge of
Wi-Fi routers, broadband/internet connectivity, domains, hosting, websites, email, SSL, or other technology products will be relevant.
Ideal Candidate
A candidate who can
understand a customer's problem, troubleshoot it, recommend the right technical solution, and identify a genuine sales opportunity while maintaining a positive customer experience.
Interested candidates can share their updated resume to apply.
Skills: sales,customer requirements,upselling,technical support,customer support,broadband
Click on Apply to know more.
