Website:
callobuzz.com
Job details:
Company Description Call O Buzz Services helps small and growing organizations strengthen their digital presence and improve business operations through practical technology and ongoing execution support. The company focuses on understanding how each business actually works, then improves it using tailored software, automation, standard operating procedures, and digital tools. Services include custom software, websites, mobile apps, CRM systems, SaaS and digital products, AI-assisted workflows, SEO, HR consulting, and operations support. Call O Buzz Services is founder-led, with hands-on experience in software development and digital transformation, aiming to reduce confusion, save time, and improve accountability. The company partners with businesses seeking long-term, sustainable improvement and greater readiness for the future.
Role Description The Sales and Service Specialist is a full-time, on-site role based in Navi Mumbai. This role involves managing inbound and outbound customer interactions, understanding client needs, and recommending suitable services and solutions offered by Call O Buzz Services. The specialist will handle inquiries, prepare proposals, follow up on leads, and maintain accurate records in CRM and other tracking systems. Daily responsibilities include providing high-quality customer service, addressing issues promptly, coordinating with internal teams to ensure smooth delivery, and supporting training or onboarding for new clients when required. The role also includes contributing to sales targets, participating in meetings, and sharing feedback to improve service processes and client satisfaction.
Qualifications
- Candidates should possess strong Communication skills for clear client interaction, documentation, and internal coordination.
- Candidates should possess Customer Service skills to manage inquiries, resolve issues, and maintain positive long-term relationships.
- Candidates should possess Sales skills to identify opportunities, present solutions, prepare proposals, and support revenue growth.
- Candidates should possess Training skills to assist in client onboarding and guide customers in using services and tools effectively.
- Candidates should possess Sales Management skills to track pipelines, prioritize leads, and support achievement of team and individual targets.
- Relevant qualifications such as a bachelor’s degree in business, marketing, or a related field are preferred.
- Comfort with digital tools, CRM systems, and basic understanding of software or technology services is beneficial.
- Strong problem-solving abilities, attention to detail, and a collaborative work style are important for success in this role.
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