Qzigma Technologies
Website:
qzigma.com
Job details:
Technical Operations Engineer
📍 Location: Trivandrum | Hybrid – 3 Days WFO
💼 Experience: 5–10 Years
About the Role
We are looking for a Technical Operations Engineer to own the operational health of data migration processes in a SaaS environment. You will work closely with Onboarding, Support, and Platform teams to ensure smooth migrations, troubleshoot issues, maintain data integrity, and drive continuous operational improvements.
Key Responsibilities
- Execute and monitor data migrations across multiple products and regions.
- Troubleshoot migration issues using logs, data, and operational tools.
- Perform root cause analysis (RCA) for failed or delayed migrations.
- Identify recurring issues and drive preventive actions.
- Define and maintain triage, severity, prioritisation, and escalation processes.
- Monitor migration pipelines through logs, dashboards, alerts, and observability tools.
- Perform data integrity checks and validate successful data transfers.
- Support large-scale and time-sensitive migration activities, including risk assessments and go/no-go decisions.
- Maintain operational documentation, playbooks, and best practices.
- Ensure migrations meet defined SLAs and quality standards.
- Collaborate with Onboarding, Support, and Platform teams to resolve issues and communicate risks.
- Provide clear updates to both technical and non-technical stakeholders.
- Mentor junior team members and contribute to process improvements.
Required Skills & Experience
- 5–10 years of professional experience in technical operations, production support, or data migration.
- Strong experience supporting data migration processes in production environments.
- Excellent troubleshooting, debugging, and root cause analysis skills.
- Strong knowledge of SQL, databases, data validation, and data integrity.
- Ability to read and understand backend/scripting code such as PHP, Python, or similar.
- Experience with AWS and/or Azure cloud platforms.
- Hands-on experience with logs, monitoring, and observability tools.
- Proficiency with Git/GitHub or similar source control systems.
- Experience with JIRA or comparable ticketing systems.
- Experience in incident management and operational triage.
- Strong stakeholder management and communication skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Strong ownership, proactive problem-solving mindset, and customer-focused approach.
Good to Have
- Experience working in SaaS environments.
- Experience with large-scale data migrations or large datasets.
- Exposure to education technology or school management systems.
- Understanding of SLAs, operational metrics, and service reliability.
- Experience in high-volume or time-sensitive production environments.
Why Join?
- Work on challenging data migration and SaaS operations initiatives.
- Collaborate with cross-functional technical and customer-facing teams.
- Opportunity to drive automation, observability, and operational improvements.
- Strong exposure to cloud, production operations, and large-scale data environments.
Click on Apply to know more.