Fynd (Shopsense Retail Technologies Ltd.)
Website:
fynd.com
Job details:
Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.
Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.
We’re looking for a Technical Implementation Lead who can operate like an owner — someone who can drive successful enterprise rollouts, build scalable implementation processes, and lead cross-functional execution across strategic accounts. This role sits at the intersection of customer success, implementation, operations, and stakeholder management. You’ll work closely with enterprise brands, internal product and engineering teams, and leadership stakeholders to ensure seamless onboarding, adoption, and long-term success on the Fynd platform.
What You’ll Own:
Enterprise Implementations & Rollouts
- Lead end-to-end implementation and onboarding programs for enterprise brands.
- Drive successful platform rollouts across commerce, omnichannel, logistics, and store operations workflows.
- Ensure smooth execution from project kickoff to go-live and steady-state operations.
- Build scalable implementation playbooks, governance models, and operational frameworks.
Customer Success & Account Growth
- Own strategic/live accounts and drive adoption, engagement, and long-term customer success.
- Partner with enterprise clients to identify growth opportunities and unlock platform value.
- Monitor account health, implementation progress, and operational KPIs to drive measurable outcomes.
- Support expansion initiatives through strong relationship management and solution-driven execution.
Cross-Functional Stakeholder Management
- Work closely with Product, Engineering, Operations, Sales, and Support teams to drive aligned execution.
- Run governance reviews, implementation checkpoints, and executive stakeholder updates.
- Act as the primary escalation point for implementation and operational challenges.
- Ensure accountability across teams through structured communication and action tracking.
Process & Team Enablement
- Build scalable implementation and customer success processes that support rapid growth.
- Mentor and guide AM/CSM teams on execution excellence and stakeholder management.
- Create strong operating rhythms, implementation cadences, and performance tracking systems.
- Reduce execution dependency through documentation, automation, and process standardization.
What We’re Looking For:
- 5–8+ years of experience in Technical Implementations, Customer Success, Account Management, Operations, or SaaS onboarding roles.
- Strong experience managing enterprise clients and large-scale implementations.
- Ability to manage complex cross-functional programs across business and technical teams.
- Strong problem-solving, stakeholder management, and communication skills.
- Experience working in high-growth startup or fast-paced environments is preferred.
- Understanding of commerce, SaaS, omnichannel retail, logistics, or enterprise operations is a plus.
- Strong ownership mindset with the ability to move fast and drive outcomes independently.
- Someone who is equally comfortable handling strategic discussions and operational execution.
What do we offer?
Growth
At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.
We believe in empowering our people to take ownership, lead with confidence, and shape their careers.
- Flex University: Access in-house learning sessions and workshops designed to enhance your professional and personal growth.
- Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.
Culture
We believe in building strong teams and lasting connections.
- Regular community engagement and team-building activities
- Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture
Wellness
Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents
Work Environment
We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.
Join us to be part of a dynamic environment where your ideas make an impact!
Click on Apply to know more.
