Adaptive
Website:
adaptive.live
Job details:
Technical Account Manager
Adaptive Automation Technologies Inc.
Location: Mumbai (Onsite) | Reports to: Founder & CEO
Industry: Cybersecurity SaaS
Why this role
This is not a traditional customer success role.
As the first Technical Account Manager at Adaptive, you'll own the technical relationship with our enterprise customers post-sale and help build the foundation for how we manage and grow customer accounts as we scale.
You'll work directly with DevOps, Security, SRE, and Engineering teams to deploy, operationalize, and expand Adaptive across complex production environments. You'll be hands-on with infrastructure, troubleshoot real technical problems, and become a trusted technical partner to our customers.
You'll directly influence adoption, expansion, retention, and long-term customer success, while helping define the processes, playbooks, and best practices for the TAM function at Adaptive.
If you enjoy being hands-on with infrastructure, working closely with customers, and solving real security problems, this role puts you at the center of it.
Adaptive is a venture-backed cybersecurity startup backed by leading global investors and seeing strong customer traction. We work with companies including Lenskart, CoinDCX, PolicyBazaar, M2P FinTech, Slice, and more.
What you'll do
- Own the post-sales technical relationship for a portfolio of enterprise customers
- Lead customer onboarding and deployments across cloud infrastructure, databases, VMs, and Kubernetes
- Work hands-on with DevOps, SRE, Security, and Engineering teams in production environments
- Develop a deep understanding of each customer's architecture, security requirements, and infrastructure
- Troubleshoot issues across IAM, networking, authentication, databases, secrets, and access workflows
- Own technical escalations and work closely with Adaptive's engineering team to drive issues through resolution
- Drive product adoption and measurable security and compliance outcomes across customer environments
- Run regular technical and account reviews with engineering and security stakeholders
- Proactively identify risks, gaps, and opportunities to improve how customers are using Adaptive
- Identify expansion opportunities across new teams, infrastructure, and use cases and partner with the commercial team to drive them forward
- Act as the voice of the customer to Product and Engineering, helping influence product priorities and roadmap
- Build the playbooks, processes, and best practices for Technical Account Management as Adaptive scales
Who you are
- 5–10 years of experience in a technical role, ideally across Technical Account Management, Solutions Engineering, or Infrastructure-focused customer-facing engineering roles
- Strong understanding of cloud infrastructure and enterprise systems
- Familiarity with AWS / Azure / GCP, Kubernetes, and databases such as PostgreSQL, MySQL, and MongoDB is preferred but not mandatory
- Strong understanding of infrastructure security, identity and access management, and modern cloud environments
- Able to debug real production issues across infrastructure, networking, authentication, and access
- Comfortable working directly with technical teams at enterprise customers
- Able to translate complex technical issues clearly for both engineering teams and security leadership
- Strong sense of ownership and comfortable driving problems through to resolution
- Proactive, customer-oriented, and comfortable operating in a fast-moving startup environment
- Excited by the opportunity to build a function from the ground up rather than inherit an established playbook
What success looks like
You'll become the trusted technical partner for Adaptive's customers, ensuring they successfully deploy and expand the platform across their environments.
Over time, you'll help turn what works with our customers today into a repeatable TAM motion — defining how we onboard customers, measure adoption, run technical reviews, manage escalations, identify expansion opportunities, and ultimately scale the function as Adaptive grows.
Click on Apply to know more.
