MProfit
Website:
mprofit.in
Job details:
Company Profile:
MProfit is a rapidly growing fintech company backed & funded by Rainmatter (by Zerodha) and other reputed investors. With the aim of empowering Indians to have clear visibility in their investments, MProfit provides wealth-tech solutions to Indian investors and wealth professionals.
A powerful data insights platform, MProfit enables investors and wealth professionals to track and analyze their multi-asset investments in one place. MProfit’s data aggregation capabilities are cutting-edge, with proprietary integrations for 700+ financial institutions.
Today, MProfit is a leader in the wealth-tech ecosystem, with customers in 300+ cities collectively tracking over 1.5 lakh portfolios. We are rapidly expanding our dynamic team and plan to launch promising new products, features, and verticals in the near future.
Position Overview:
We are looking for a Data Onboarding Specialist to join our dynamic team who will manage & drive the seamless onboarding of client data to our platform and provide a high-quality customer experience in the process.
Roles and Responsibilities:
- Serve as the primary point of contact for customers during the onboarding process, providing exceptional customer service and support.
- Successfully manage the data onboarding process for customers who have purchased our products and need assistance in connecting with relevant data sources during their onboarding journey.
- Showcase the functionality and features of MProfit's platform to new customers, emphasizing data handling capabilities.
- Adhere to the company client onboarding process and SLAs, collect customer feedback, and communicate relevant feedback to the team.
- Continuously update product knowledge to stay informed about new features, enhancements, and industry trends.
- Collaborate with cross-functional teams to improve the data onboarding process and ensure the highest level of customer satisfaction.
- Assist clients in effectively utilizing the MProfit platform for data management, encouraging optimal use and adoption.
Qualifications and Requirements:
- Bachelor’s degree in a relevant field such as Finance, Technology, or a related discipline.
- Previous experience as a Data Onboarding Specialist or a similar role in a SaaS company is highly preferred.
- Experience working in financial institutions, broking firms, or investment markets.
- In-depth knowledge of financial products, services and industry regulations.
- Familiarity with various financial instruments such as stocks, bonds, mutual funds, derivatives, and other investment vehicles.
- Strong analytical skills with the ability to work with data effectively.
- A strong understanding of mathematical concepts is required.
- A basic understanding of accounting principles would be preferred.
- Familiarity with data aggregation processes and the ability to handle data from various financial institutions.
- Strong convincing skills to guide customers through the onboarding process and address any concerns or objections.
- A strong understanding of financial technology and SaaS platforms will be preferred.
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